Quicktime Audio Missing

Discussion in 'Video playback problems' started by noelma, Feb 27, 2009.

  1. noelma

    noelma Member

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    Have received a .mov file.
    Video plays perfectly in Quicktime (7.55) but no audio.
    Other .mov files playing fine.
    Any suggestions for troubleshooting this particular file?
    OS: Windows XP Pro 2002, SP3.
     
    noelma, Feb 27, 2009
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  2. grampyga

    grampyga Regular member

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    Does it have multiple audio tracks?
    (Are there any chance that you are playing the track does not have sound?)
     
    grampyga, Feb 27, 2009
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  3. noelma

    noelma Member

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    mm..not sure I know...the file is simply xxxxx.mov
    How would I know what's in it?
     
    noelma, Feb 27, 2009
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  4. grampyga

    grampyga Regular member

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    After opening the file with QuickTime, View>Languages>.

    FYI, QuickTime is now 7.6
     
    grampyga, Feb 27, 2009
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  5. noelma

    noelma Member

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    In view/languages, there is just English (United States) ticked.
    I will upgrade to 7.6 to see if it helps.
     
    noelma, Feb 27, 2009
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  6. noelma

    noelma Member

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    Upgrading to 7.6 has not helped.
    Maybe the file simply has no audio?
     
    noelma, Feb 27, 2009
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  7. grampyga

    grampyga Regular member

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    I thought it couldn't be your choice...
     
    grampyga, Feb 28, 2009
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  8. noelma

    noelma Member

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    Well, managed to contact the sender of the file. The audio does not play for them either. So it looks like the camera must have somehow recorded without audio!
    Thanks anyway!!
     
    noelma, Feb 28, 2009
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  9. grampyga

    grampyga Regular member

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    You’re very welcome. If I knew it was home-recorded movie, it should not be multi tracks. Though its sound level could be very low.
     
    grampyga, Feb 28, 2009
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  10. noelma

    noelma Member

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    It was taken with a still camera which also records movie clips. I have a similar camera and it always records sound as well as video...odd!
    There is definitely no sound, even low. When I open the Audio/Visual controls in Quicktime, the Audio section is greyed out as unusable!
     
    noelma, Mar 1, 2009
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  11. grampyga

    grampyga Regular member

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    That particular still camera must not have a microphone…
     
    grampyga, Mar 2, 2009
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