Hey, I just bought a 24 inch Samsung Monitor from BestBuy and it has about 8 dead pixels all in one spot. I took it back to the store today to do an exchange, and was told i couldn't exchange it because there must be at least 12 dead pixels to do and exchange. That really didn't seem right, especially for the big $499 price tag I paid. I argued with them and they finally offered to exchange it, although I would have to pay a 10% restocking fee. After they told me that I grabbed my monitor and walked out of the store. I have been looking online for monitor return polices and have come up short. BestBuy didn't have anything on their site. Is what BestBuy doing sound about right, or am I getting ripped off? Any insight would be great! ~Domreis
what was the time frame this happend? i would call main office and pitch a bitch, if i got no results!
All in 1 day... Bought it this morning took it back in afternoon... If I have to I will call the corporate office... I am going to go back tomorrow and be more persistent. I mean I buy a monitor with at least 8 dead pixels that form a very visible gray dot on the screen, I think I have the right to get it exchanged. I actually found that samsung has a Zero Tolerance Dead/Stuck pixel policy! http://erms.samsungelectronics.com/...SITE_ID=41&PG_ID=1&AT_ID=25057&PROD_SUB_ID=28 I am going to take this into BestBuy. I mean 12 dead pixels on one monitor to do an exchange without having to pay a restocking fee?? Come on BB! ~Domreis
i don't see there point of saying it has to be 12 dead pixels for a return one would be to many, it is kinda like this, once you see something wrong with a screen, it messes up your viewing pleasure, i have a big screen tv 50 inch, and there was what i thought a scratch on the screen well it turned out to be a spider web or dust about 4 inches long and it was just bad to try to watch a movie and your focus was more on that spot thain the movie, but i got it taken care of, so i can relate to what you are saying, good luck and don't let them get away with this.
10% stocking fee, i just found out last night that in ontario, canada at least, they charge 40%!! you have a defective product so take it back to get it replaced & power up the new 1 1st before you leave the store.
40% restocking fee??? Holly Crap! That is outrageous! I am going to go back this evening with a print out of that link from Samsung. They better exchange it then, or I am taking business to Circuit City! Wait, I am mad at CC too because... why am I mad at them? I dont remember why, all I know is that I am mad at them for whatever reason! ~Domreis
Looks like NewEgg will be your new best friend then... I'd talk to a manager if you get more grief when you try and return it again, if he gives you the same story ask for the customer complaint hotline number.
Newegg is my best friend... I spend so much money on newegg, between all the parts for the PCs I build and Camera Memory Cards! I just hate having to ship products back. I haven't been able to convince myself to order a monitor online!
Well, Just before I went to best buy I was looking at the weekly ad, and noticed that the monitor went down in price. When I went into bestbuy I was prepared with my printout from Samsung and the weekly ad, I told them that I want to exchange the monitor because there were dead pixels. (There were different people working) They plugged it and saw the dead pixels and immediately went and got a new monitor. I didn't even have to show them my print out. And I mentioned the $50 price drop and they credited my credit card for that amount while they processed my exchange. So everything worked out well for me this time. ~Domreis
Best Buy has a horrible track record of screwing people over. I also bought a monitor with a single dead pixel. But it was off to the extreme upper right corner, so I just dealt with it. It's not that noticeable, but it still sucks. But that's okay, I'm getting a new 22 incher from a reliable source.
High fives to you, Domreis! I am glad that BB made good on the bad monitor. I have the SyncMaster 245BW, and I have no dead pixels. The monitor is outstanding. What model did you purchase?
I have the 2493HM!!!! It is a great monitor. It is the model that replaced the model you have. The only difference is the design of the stand and mine has a HDMI input! ~Domreis
I love it... I am thinking about going and buy another for an extended desktop setup. I will probably wait a few month though...
hell no.. that is not there return policy.. it is 14 days any computer moniter dont even need a reason .. its 6 dead pixels or stuck per moniter.. for the warrenty to cover it from the manfgactor... or if its more then 4 in 1 spot... what they told you was agianst store policy... bitch at head office.. ill look up the number We would be pleased to exchange or give you a refund in-store on most items you buy online, up to 30 days after your receive your order. We will gladly exchange Computers, Monitors, Custom Built Computers, Printers, Laptop Computers, Camcorders, Digital Cameras, Radar Detectors, Portable DVD Players and Air Conditioners up to 14 days after you receive your order. Items purchased online, but picked up in a store, can only be returned to one of our stores with the sales receipt provided at the time of the pickup. Due to copyright laws, computer and game console software, music CDs, DVDs and videos in opened packages may only be exchanged for the same item. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. All products (both defective and non-defective) must be returned in their original purchase condition, with the original packing material, blank warranty cards, manuals and any other item or accessory provided by the manufacturer. IMPORTANT: In the event that a returned order has items missing, the order may be refused, or the value of the missing materials may be deducted from the total credit amount. right off the site.. they are trained to say no ... the key is to get the right person if i was doing the return id be like heres the new one.. bam just like that i would write a nasty letter to best buy head quarters and inform them of the store not following there policy.. hell i even follow it and i work there.. 5 years of puting up with there bull shit and hrasment.. i follow the policys and the labor laws to a T and if they try to screw me i just say *bleep* that im following the policy to a T im doing my job and takeing care of the custmer even when they werent my custmer and if they dont like it they can go *beep* them self said that right to my manger as they were telling me since i hurt my self they were going to ask me for my resignsion i just said good luck makein me do that im the most stuborn person they ever try to screw over i docment everying dates time what was said who said it and if i can i even record it have a manger on tape amiting they threatend me and what happend when i told the manger higher up nothing at all ive been told ill be let go if i dont make the sales qouta but was moved into that job so they could do it cut my salry and then cut my hours so now when i go in i just serve the custmer give them the big go f your self then go home.. hurt your self and get told they are going to send someone after you to hurt you.. i got that shit on tape.. o and its filled with the police and i want to press charges.. never threaten me ill just smile back and go im geting this on tape hehehehe...
ads - i bet you didn't swear at/in front of customers; do us the same courtesy and keep the language clean.
