(SONY)Excuses: Games are hard to make or Sony customer service

People why is this a issue with us the buyer these things play very little if not any factor with the buyer.I mean really why would any buyer have to interact with Sony customer service on a regular basis.I have own Sony PS1-PS2 i have only called Sony once in the last 11 YEARS..LOL I find these excuses tired & lame.

 

Scenario:


A man buys a console priced at $599.99 and within a couple of months the system stops reading the discs and thus you cant play games.This man calls Sony and they give him the runaround and he ends up catching the shaft.Now this man didnt deal with Sony for a long time,maybe 30 minutes on the phone but nonetheless he still has a HUGE problem.He just paid $599.99 for a console that is not working. He goes out and buys the same console at the same price and it lasts him for 7years and he never has to deal with Sony directly again.Now he only had to deal with Sony for 30minutes out of his life and he had a the console for 7 years thats pretty good isnt it?NOw if this happens to 1 out of every 50,000 customers which is pretty low and being generous Sony is making an extra ELEVEN THOUSAND NINE-HUNDERED AND NINETY-NINE THOUSAND DOLLARS AND EIGHTY CENTS per million console sold that aint too shabby now is it? Now although the average Sony console owner may not have to deal with Sony's p!$$-poor customer service and the ones who do only have to deal with for mimimal amounts of time does that still make the fact that they RAPE their customers in those "few" times a good thing?You'd care if it was you DAMONDASH would you not???


POINT MADE!!!!!!!!

 

First of that man should have took it back to the Store where he got it not call Sony(with a return slip you alway surpose to keep it).Sony is the last resort plus if you had to ship it back(which i dont think anyone want to do this)it will take it a while to get it back.See that man issue is with the store first then Sony.Most store will simply let you exchange it if you haven't had it for like 1 year or 2 year because that were,wear and tear become a issue.The store has a right to protect themsleves because there is someone tryin to get over on them everyday.Plus most stores offer extend warranty now which is very good.See you dont have to deal with Sony like everyone talking about.

 

See this is why people crywolf so much and dont really take timeout to see where is the real problem.

 

NEGATIVE, stores have strict return policies and when it comes to electronics 9 out of 10 times once its opened and been a month you have to rely on the warranty that is provide by guess who SONY in this case.Look how about we agree to disagree cause we could debate this all day...

 

why is diamonddash speaking for sony?
dude your a customer same as all of us. dnglebry is speaking for the customer, and i agree with him.

if the same happened to you as rare as it mayb, what 'if' it did?

see the reality of it like dnglebry has said/been saying

 

Best Buy, Circuit City, and GameStop all offer an extended warrenty are products. i think the average insurance policy costs something like $50 (varies with price and product) which will replace defective material for a span of maybe 2yrs(give'r take). of course that doesnt cover destructive actions against your items. i think GameStop even offers a $5 insurance policy for their games if they were to ever stop working properly.

do everyone a favor and quit trying to nitpick about everything you seem to come across. grow up and be a man/woman about things. if you already know or are under the impression that sony's service is subpar, then it is YOUR responsibility (since you already know this) to take preventive/protective actions to help better any potential situation(s) you may come across.

do you feel it is your responsibility to express to the rest of us your feelings or experiences about sony?? are you trying to help "protect" us?? i mean it seems most of the time you trying to portray sony as a black image, and honestly its getting old

 

This thread makes me WTFlle

 

@HADE

what kind of out of whack logic is that? if you know a company has sh!tty customer service then do the best to keep the product from failing even know its destined to?If you get a "lemon" you get a lemon.Listen to to truthman and quit sticking up for sony.You and i are the customer so get off sony's beanbag.It doesnt make sense to have to buy a warranty because the one the system comes with sucks,man your a strange money blowing fella if you have no problem getting screwed like that.Obviously im not alone in what im thinking so call it what you will.Just wish people had self-respect...All im saying is we are all customers who play video games and your making a point to be a SONY fan before your a custoomer or a person for that matter.If you dont care that Sonys customer serivce blows then dont care and stay in the shadows on this one,dont come out all high and mighty not caring that their service sucks but caring that someone said it sucks cause that doesnt put you in a good light.

 

See the problem is dnglebry, Hade and myself we are talking about every product you buy i dont care if it toilet paper you got to take preventive measure on anything you buy.Truthman you problem is your looking at it onesided there are two sides to everything you do.I look at my side and the store side to.I think your just a Sony Hater dnglebry not a very worry customer.

 

opinions are like a$$holes everybody has got one.so say what you will

 

I wasn't aware there were prerequisites for becoming a customer...

 

dnglberry it is called a warrenty buddy. also i sent my x360 back and so did LOTS of people. u seem like a 5 year old that likes to make people mad cause i don't think u realize how many people had a broken x360 and didn't know till after 3 months and m$ just said FU u don't have a warrenty so oh and if u have a warrenty send yours in and we will erase your harddrive and all your xbla games are gone. so it is not 1 sided

 

i've never called anything but those old cheat hotlines, ahaha. my sony products have never broken exluding a walkman i used for 2 years and dropped. my ps1 and ps2 ran great, i even left my ps2 on for weeks at a time and it would freeze after about 2-4 weeks of playing gta3(had not memory card and whated to play thru it, i beat it 3 times cuz it froze and i replayed), but no permanent damage or side effects.

 

"if you know a company has sh!tty customer service then do the best to keep the product from failing even know its destined to?"
you may want to read what you type outloud to yourself, it helps sentance structure. i say this because i have no idea what you are talking about.

"It doesnt make sense to have to buy a warranty because the one the system comes with sucks,man your a strange money blowing fella if you have no problem getting screwed like that."
warrenties are only temporary, can vary by product, often can contain little loopholes that VOID the warrenty and some, as im sure you know can be 30/60/90/1yr etc. i am not sure what sony's warrenty is going to be, but in the long run it would make more sense and cost me LESS money to invest in an additional plan offered by a store. if w/e it is you bought dies/breaks/etc on the 61st day after your purchase and your warrenty only is good for 60 days....im sorry my friend but you are SOL.

although there may not be definative prerequisites for being a consumer, it would be in the best interest for everyone if they did a little research before buying. an informed buyer is less likely to follow in other's mishaps, along with knowing what your getting yourself into. it certainly does pay off knowing a little bit about w/e it is you are buying. unfortunately i learned the hard way.

 

Agreed Hade, an informed buyer is one less likely to encounter problems with warranties and Voids etc. However, I'd have to side with Dnglebry on this one. If I paid $600 US (which is a bit more in AUD ) for a console, and had treated it with the kind of care a reasonable person would take, then if I encountered some problem with the product - which I really shouldn't have to deal with - then I'd expect the utmost attention to detail in customer service. I'm not in the wrong for buying a faulty piece of hardware - ultimately (although they wouldn't intend to distribute faulty products) Sony is. And besides which, I think if you buy something this expensive the warranty should at least be 1-2-3 years. If Sony have confidence in the quality of their own hardware then this should be no problem. As far as I'm concerned, if any company wants to keep their goodwill intact, then their dealing with customers properly is integral. If I had a faulty PS3/Xbox 360/Whatever , I wouldn't be nearly as mad if I was suitably assisted in obtaining goods of the quality that I paid to be entitled to. At least then I could say "Yeah i got a 'lemon' but Sony dealt with the matter well," and probably walk away with the assurance that if I bought any of their products in the future, I'm not going to get taken advantage of. $600 is a lot more to a consumer than Sony!

 

attack of the SOny fans ahhhhhhhhhhh!!!!!im overwhelmed

 

Its not the attack of Sony fans your the only one who keep spiting Sony out your mouth being said we know your a hater of Sony.See this is why people get shited everyday because some of you people put to much faith in stores...lol You got to do research on anything you buy but from what i hear from some of you.You dont put any effort into what you buy or read the loop holes and find them.No store force anyone to buy anything it time to start pointing the finger at the buyer who dont do any research.

 

ive done my reserach hence sonys customer service blows and im not getting a ps3 end of story

 

IMO 'dnglebry' i think you would find yourself being a little more popular amongst some, if instead of constantly bashing things, you offer some kind of support or contributions for the rest of us.

take this for example.....you feel and have resonable understanding that sony's customer service sucks. so instead of just bashing the hell out of sony and taking a defensive stance...why don't you try to offer something to the rest of us.....

saying something like "hey, from my past experience and from what i have read, it seems sony's service is terrible. now for those of you who plan on getting the ps3, and with the likelyhood that there may be bugs in the systems, i think it maybe in everyone's best interest to invest (even though you should NOT have to) in an extended warranty or protection plan."

now for me i think that would be something that is beneficial to not only AD, but for the rest of us as well. i also don't think you would find yourself consently "under the knife" so to speak.