Starview 3 Superbox flash upgrade

HI folks
Any help appreciated
Box loaded with 8.04e software. When we try to scan the channels, it only goes up 28 channels and they all fail. Signal has been checked and is all ok. We have a NTL cable. Cables are connected correctly as it was working previously and ntl box has been checked sperately too and is working fine. Any advise to make our box work would be really appreciated.

 

even though your with ntl try a scan on chorus cork it mite do it there thats if your in ireland

 

thanks for your reply but we are in England

 

go to installation then choose your provider then do automatic scan,sometimes on mine you mite have to scan a couple of times,it will say failed on a lot of transponders but let it finish and see how many channels you get, are u receiving any channels at all

 

No none at the moment, we have tried to scan twice already but both times it has failed. We are at our wits end now

 

u shud be receiving free to air channels,just on your connections on the back of your box have u them placed in the rite in put and output as thers 2 places to plug your cable in sorry if this sounds silly but few people put cable in wrong places,they shud go in to cable input the back of box in the middle

 

Do a factory reset and a fresh Installation on your correct provider N*L, after making sure that your LIVE cable feed is in to the Cable Input socket at the back.
Like so >>

Menu - Factory Setting
pin - 0000 Press OK to Delete OK to Confirm
Turn the box off at the back for a min, then turn back on
OK on English - OK on Installation
Choose provider N*L - Autoscan = OK
Channels Found > exit

Menu - 1570
Turn Emu on
Exit, Exit, Exit.

 

on that malci shud you be able to receive free to air anyway ,

 

After Installation - Yes, but the feed has to be in the correct place and of course live.

 

was thinking that sounds like live cable feed problem

 

Have to wait and see, anyway I am off for awhile, so it should work out alright if the connections are Okay and Correct.

 

ok chat again ill stay round for a while to see if anything can be done

 

Live cable feed - do you mean the power feed also reading from what I have to do it seems that I am re-installing the software and then doing a factory reset afterwards, could you please confirm that I have understood correctly otherwise there will be no software on the box, sorry for being daft and thanks for the help

 

press menu on your box
then system information what does it say
live feed is the tv cable coming into your house as yours is ntl,if your ntl box is working then u have live feed

 

This is correct and the NTL Box is working fine and the cable has been checked and is sound, still confused about the sequence of factory reset/installation

 

Do a factory reset and a fresh Installation on your correct provider N*L, after making sure that your LIVE cable feed is in to the Cable Input socket at the back.
Like so >>

press Menu - press Factory Setting
enter pin - 0000 Press OK to Delete OK to Confirm
press OK on English - press OK on Installation
Choose provider N*L - press Autoscan =then OK
Channels Found > exit

Menu - 1570
Turn Emu on
Exit, Exit, Exit.

 

Did exactly what you said but sorry it is still not picking any channels, it shows as 28 channels but they all fail. But after we have done factory reset the new software version API V8.04e, boot version 8. I don't know where we are going wrong it all seems so simple but it doesn't work for us.

 

chandb - What are you confused about, when I say Live cable feed I do not mean Power! I mean your exact feed (Coaxil Cable) bringing the feed from N*L into your property, is it going into the Cable Input socket at the back of your box?

 

hi malci still not sorted