STARVIEW PROBLEM

HI THERE HOPEFULLY SOMEONE OUT THERE CAN HELP ME MY STARVIEW BOX HAS LOST ITS SIGNAL COMPLETLY GETTING NO CHANNELS AT ALL ALSO MY REMOTE IS NOT WORKING TOO ANY IDEAS PLEASE THANX.

 

Is there any power going to the Starview?

Could you please post with caps lock off , thank you.

 

yes there is sorry about caps

 

Quite hard to fix without a remote, I presume you have checked the batteries. What does it say on the front display of the Starview?

 

im still getting channel numbers able to move channels up & down just says no signal

 

No signal means a cable fault, either with your provider, or a loose scart/coax lead.

 

i have another box and works fine on same line

 

Have you tried the remote on that box? Or is it just a providers box?

 

i have tried different remote and still the same

 

Do you have two Starview boxes?

 

yes i do

 

And you have tried both remotes on the faulty one?

 

yes i have beginning to think box is buggered

 

Maybe just a loose ir connection, but I cannot help you that much unless we can get the remote to work.

 

thanx anyway mate much obliged.

 

No problem, if the remote works on your other Starview, you can open up the faulty Starview and check to see if the IR connection is loose.

Worth a try and if you fix that we may be able to get the box up and running.

Good luck anyway

 

can i ask a daft question but what is a ir connection & where is it located i have the top of box thanx.

 

Sorry before you look for a loose connection. If you have a mobile phone with camera, switch it to camera mode. Point the remote at the camera lens, and you should see the infra-red LED flashing on the screen. If you don't see it flashing, then yes, the remote is dead.