I presume you have only got this Starview. Go to the end of my post marked Starview Info Dooby2oon, click on the link, then click clones. Tell me if you have a clone or a genuine box.
you need to update you can't get it to work temp sc0user.the box firmware 2.60 doesn't allow you to enter the secret menu so you can't put the codes in by hand.
starview firmware 2.58 = no access to cas menu the box firmware 2.60 = no access to the cas menu sorry if i am getting it confused but has he/she a starview or the box
As Ryan said you need to update the firmware. There are two differwnt versions one for the UK and one for Ireland. You can find these in the link marked Eamos Library, you will need the gtload from the starview software section also. You need a null modem cable also.
update on unlocking channels on the box gave it to a mate to sort out now works brill he did not want to give it back thanks all