This might get moved but......

I was pretty harsh with newegg...and in the end, they did the right thing. I posted the "bad" experience here, so i should post the "good" save here as well.



Dear Mr. P.,

I do MOST HUMBLY APOLOGIZE that you spoke with an extremly rude supervisor. I am quite shocked to hear that the supervisor said, "TO BAD SO SAD." THAT is NOT how a Newegg agent or supervisor should handle telephone calls, nor is that how we are trained. And I do not understand why this individual would declare that I am "new" because that is incorrect information.

If you will still accept my offer to rectify the situation, I will glady do my best to try to eliviate some of this misunderstanding. I do realize that this will not repair the fact that you were treated so poorly, and again, I do sincerely apologize for that. Do you happen to know the name of the supervisor you spoke with, so that I may address the situation accordingly?

I do not understand why you were only offered $5 dollars off your next order. i would like to do more for you, sir. I want to do my best to bend over backwards and help you out the best that I can. I would greatly appreciate it if you can email me your so# or give me a call directly so that I may try to prove that we DO CARE ABOUT OUR CUSTOMERS! I would like to PERSONALLY HANDLE THIS SITUATION, if you will alllow me to.

Sincerely,
Yvette Rosado
Newegg Customer Service
Tel: 800-390-1119 ext 213
Fax: 909-395-8907