Track following error - (log attached) Please Help

Discussion in 'Nero discussion' started by tommich, Sep 30, 2006.

  1. tommich

    tommich Member

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    Windows XP 5.1
    IA32
    WinAspi: -
    ahead WinASPI: File 'C:\Program Files\Nero\Nero 7\Core\Wnaspi32.dll': Ver=2.0.1.74, size=164112 bytes, created 11/2/2004 1:54:32 PM

    NT-SPTI used
    Nero Version: 7.5.1.1
    Internal Version: 7, 5, 1, 1
    (Nero Express)
    Recorder: <GENERIC DVD RW 12XMax> Version: 110I - HA 1 TA 0 - 7.5.1.1
    Adapter driver: <IDE> HA 1
    Drive buffer : 2048kB
    Bus Type : default (0) -> ATAPI, detected: ?
    CD-ROM: <TSSTcorp CDRW/DVD TSH492B>Version: TB04 - HA 1 TA 1 - 7.5.1.1
    Adapter driver: <IDE> HA 1

    === Scsi-Device-Map ===
    CdRomPeripheral : GENERIC DVD RW 12XMax atapi Port 0 ID 0 DMA: On
    CdRomPeripheral : TSSTcorp CDRW/DVD TSH492B atapi Port 0 ID 1 DMA: Off
    DiskPeripheral : ST380013AS atapi Port 1 ID 0 DMA: On

    === CDRom-Device-Map ===
    GENERIC DVD RW 12XMax D: CDRom0
    TSSTcorp CDRW/DVD TSH492B E: CDRom1
    =======================

    AutoRun : 1
    Excluded drive IDs:
    WriteBufferSize: 74448896 (0) Byte
    BUFE : 0
    Physical memory : 510MB (522316kB)
    Free physical memory: 244MB (250092kB)
    Memory in use : 52 %
    Uncached PFiles: 0x0
    Use Inquiry : 1
    Global Bus Type: default (0)
    Check supported media : Disabled (0)

    30.9.2006
    DVD-Copy on the fly
    10:40:49 AM #1 Text 0 File SCSIPassThrough.cpp, Line 39
    SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

    10:40:49 AM #2 Text 0 File ThreadedTransfer.cpp, Line 540
    ReadBuffer-Pipe got 72704KB of Memory

    10:40:49 AM #3 Text 0 File Reader.cpp, Line 126
    Reader running

    10:40:49 AM #4 Text 0 File Writer.cpp, Line 123
    Writer D: GENERIC DVD RW 12XMax running

    10:40:49 AM #5 Text 0 File DVDCopy.cpp, Line 316
    DVD Track-Information from source disc:
    Media Type: DVD-R
    S01 T01 Con 0x14 Start 0 Len 2100927 NWA -1 (gap 0) Blank 0 Res 0 Dmg 0 Open Trk 0 Mode TRM_DATA_MODE1 (0)

    10:40:49 AM #6 Text 0 File DVDCopy.cpp, Line 431
    Max -1 tracks of 1 allowed to copy
    1: 0 - 2100927 = 2100927, TRM_DATA_MODE1, block size 2048, read opt 0 (no read options)

    10:40:49 AM #7 Text 0 File Burncd.cpp, Line 3443
    Turn on Disc-At-Once, using DVD media

    10:40:49 AM #8 Text 0 File DlgWaitCD.cpp, Line 300
    Last possible write address on media: 2298495 (510:46.45, 4489MB)
    Last address to be written: 2100926 (466:52.26, 4103MB)

    10:40:49 AM #9 Text 0 File DlgWaitCD.cpp, Line 312
    Write in overburning mode: NO (enabled: CD)

    10:40:49 AM #10 Text 0 File DlgWaitCD.cpp, Line 2851
    Recorder: GENERIC DVD RW 12XMax, Media type: DVD-R
    Disc Manufacturer: TYG03 -
    Disc Application Code: 64, Disc Physical Code: 193

    10:40:49 AM #11 Text 0 File DlgWaitCD.cpp, Line 484
    >>> Protocol of DlgWaitCD activities: <<<
    =========================================

    10:40:49 AM #12 Text 0 File ThreadedTransferInterface.cpp, Line 863
    Setup items (after recorder preparation)
    0: TRM_DATA_MODE1 (1 - Data (mode 1))
    2 indices, index0 (150) not provided
    original disc pos #0 + 2100927 (2100927) = #2100927/466:52.27
    not relocatable, disc pos for caching/writing not required/not required, no patch infos
    -> TRM_DATA_MODE1, 2048, config 0, wanted index0 0 blocks, length 2100927 blocks [D: GENERIC DVD RW 12XMax]
    --------------------------------------------------------------

    10:40:49 AM #13 Text 0 File ThreadedTransferInterface.cpp, Line 1079
    Prepare recorder [D: GENERIC DVD RW 12XMax] for write in CUE-sheet-DAO
    DAO infos:
    ==========
    MCN: ""
    TOCType: 0x40; Session Closed, disc fixated
    Tracks 1 to 1: Idx 0 Idx 1 Next Trk
    1: TRM_DATA_MODE1, 2048/0x00, FilePos 0 0 4302698496, ISRC ""
    DAO layout:
    ===========
    ___Start_|____Track_|_Idx_|_CtrlAdr_|_____Size_|______NWA_|_RecDep__________
    0 | lead-in | 0 | 0x41 | 0 | 0 | 0x00
    0 | 1 | 0 | 0x41 | 2100927 | 2100927 | 0x00
    0 | 1 | 1 | 0x41 | 2100927 | 2100927 | 0x00
    2100927 | lead-out | 1 | 0x41 | 0 | 0 | 0x00

    10:40:49 AM #14 Text 0 File SCSIPassThrough.cpp, Line 39
    SPTILockVolume - completed successfully for FCTL_LOCK_VOLUME

    10:40:49 AM #15 Phase 36 File dlgbrnst.cpp, Line 1730
    Burn process started at 4x (5,540 KB/s)

    10:40:49 AM #16 Text 0 File ThreadedTransferInterface.cpp, Line 2746
    Verifying disc position of item 0 (not relocatable, no disc pos, no patch infos, orig at #0): write at #0

    10:40:49 AM #17 Text 0 File DVDR.cpp, Line 2969
    Recording mode: Sequential Recording Mode

    10:40:49 AM #18 Text 0 File DVDR.cpp, Line 3125
    Start write address at LBA 0
    DVD high compatibility mode: Yes

    10:40:49 AM #19 Text 0 File Cdrdrv.cpp, Line 9215
    ---- DVD Structure: Physical Format Information (00h) ----
    Media Type: 0, Layer: 0, Address: 0 (0 h), AGID: 0; Length: 2050
    Book Type: DVD-R (2), Part Version: 2.0x (5), Extended Part Version: 2.1 (33)
    Disc Size: 120 mm, Maximum Rate: <not specified> (F h)
    Number of Layers: 1, Track Path: Parallel Track Path (PTP), Layer Type: recordable
    Linear Density: 0,267 um/bit, Track Density: 0,74 um/track
    Starting Physical Sector Number of Data Area: 30000 h (DVD-ROM, DVD-R/-RW, DVD+R/+RW)
    End Physical Sector Number of Data Area: 26127F h
    End Sector Number in Layer 0: 0 h (LBN: FFFD0000 h, 4193920 MB)
    Data in Burst Cutting Area (BCA) does not exist
    Start sector number of the current Border-Out: 0 h
    Start sector number of the next Border-In: 0 h
    Media Specific [16..63]:
    00 60 00 10 20 30 40 50 - 00 00 00 21 00 00 00 00 .`...0@P...!....
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................
    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00 ................

    10:49:01 AM #20 SPTI -1119 File SCSIPassThrough.cpp, Line 291
    D: CdRom0: SCSIStatus(x02) WinError(0) NeroError(-1119)
    Sense Key: 0x04 (KEY_HARDWARE_ERROR)
    Sense Code: 0x09
    Sense Qual: 0x04
    CDB Data: 0x2A 00 00 00 00 20 00 00 20 00 00 00
    Sense Area: 0x70 00 04 00 00 00 00 0A 00 00 00 00 09 04
    Buffer x05a20000: Len x10000
    0x01 00 02 00 D1 00 00 00 73 4A F0 01 20 00 00 00
    0x01 00 00 00 00 00 00 00 08 44 56 44 5F 56 49 44
    0x45 4F 5F 52 45 43 4F 52 44 45 52 00 00 00 00 00

    10:49:01 AM #21 CDR -1119 File Writer.cpp, Line 312
    Track following error
    D: GENERIC DVD RW 12XMax

    10:49:01 AM #22 Text 0 File ThreadedTransfer.cpp, Line 229
    all writers idle, stopping conversion

    10:49:02 AM #23 Text 0 File ThreadedTransfer.cpp, Line 223
    conversion idle, stopping reader

    10:49:02 AM #24 Text 0 File DVDR.cpp, Line 3341
    EndDAO: Last written address was 31

    10:49:02 AM #25 Phase 38 File dlgbrnst.cpp, Line 1730
    Burn process failed at 4x (5,540 KB/s)


    Existing drivers:
    File 'Drivers\ADPU160M.SYS': Ver=v3.60a (Lab01_N(johnstra).010529-2218), size=101888 bytes, created 8/17/2001 4:07:32 PM
    File 'Drivers\PXHELP20.SYS': Ver=2.03.18a, size=20576 bytes, created 9/23/2004 3:03:00 AM (Prassi/Veritas driver for win 2K)

    Registry Keys:
    HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)
     
  2. Saltgrass

    Saltgrass Regular member

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    Deleted
     
    Last edited: Sep 30, 2006
  3. gurnard

    gurnard Regular member

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    hi :)
    The "Track following error" message is a hardware error. It can be caused by the following:

    Poor media - Try more than one brand of media to rule this out as cause.
    Poor power - The electric power supply of your recorder could be fluctuating. If you have an internal recorder, try a different power connector and make sure it's not being shared by any other devices. If you have an external recorder, remove it from the external chassis, if you can, and connect it on your system as an internal recorder. If this resolves your issue, you need to replace or service the power source in your external chassis.
    Optical head is dirty or needs alignment
     
  4. tommich

    tommich Member

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    Thanks. I've been burning with my current power set-up and Media Type (Taiyo Yuden) for about a year, and this is the first time I've gotten this particular error. I did try a Memorex and got the same error.

    It sounds like the optical head could be the problem. How do I clean and/or reallign it?
     

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