I cant gwt rid of a downloader!! I updated my norton anti virua and webroot spy sweeper, then norton alerted me to a trojan. after running it said it couldnt repair or delete. i followed the support page that said to: -Disable System Restore (Windows Me/XP). -Update the virus definitions. -Restart the computer in Safe mode (Windows 95/98/Me/2000/XP) or VGA mode (Windows NT). -Run a full system scan and delete all the files detected as Downloader. -Clear Internet Explorer History and files, if needed. I did that and it got rid of the trojan, but now on start up a norton warning pops up for a downloader that also cant be remedied by norton or webroot. the recomended remedy for this on the norton site is the same. i have done all the steps recomended by nortons website several times, but even in safe mode the problem cant be ficed. i have even manualy followed the file path in the warning to try to delete, but it tells me access is denied. its causing a lot of problems and i cant find a fix. please help. win xp virus details: virus alert high risk c:\windows\g6275974.dll downloader unable to repair this file
Go here to download the trial version of Ewido Anti-spyware. Install and update. Restart your computer in safe mode(press F8 upon boot, select "Safe Mode" from menu and press Enter). Open Ewdio and click "Scanner". Click "Complete System Scan". When it finishes scanning, set all items to "Quarantine". Click "Apply All Actions". Click "Save Report". Click "Save report as" and save it to the desktop. Restart in normal mode. Download HijackThis by clicking the link. Create a folder in C:\ named HjT Extract HijackThis into the new folder. Open HijackThis.exe and run a system scan and save a log file. Post the HijackThis log and the Ewido report.
ok, here it is. its big Ewido: --------------------------------------------------------- ewido anti-spyware - Scan Report --------------------------------------------------------- + Created at: 11:59:47 AM 9/28/2006 + Scan result: HKLM\SOFTWARE\Classes\CLSID\{873eb32d-ae1a-4183-89bd-45a77f761be4} -> Adware.Generic : Cleaned with backup (quarantined). C:\WINDOWS\g509462.dll -> Downloader.Delf.aeo : Cleaned with backup (quarantined). C:\WINDOWS\g6275974.dll -> Downloader.Delf.amb : Cleaned with backup (quarantined). [236] C:\WINDOWS\g6275974.dll -> Downloader.Delf.amb : Error during cleaning. [912] C:\WINDOWS\g6275974.dll -> Downloader.Delf.amb : Error during cleaning. C:\Documents and Settings\Default\Local Settings\Temp\win22C.tmp.exe -> Downloader.Obfuscated.a : Cleaned with backup (quarantined). C:\WINDOWS\system32\kmxtymkj.exe -> Not-A-Virus.Downloader.Win32.WinFixer.r : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@2o7[1].txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@7search[1].txt -> TrackingCookie.7search : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@advertising[1].txt -> TrackingCookie.Advertising : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@atdmt[2].txt -> TrackingCookie.Atdmt : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@bluestreak[1].txt -> TrackingCookie.Bluestreak : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@citi.bridgetrack[2].txt -> TrackingCookie.Bridgetrack : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@casalemedia[2].txt -> TrackingCookie.Casalemedia : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Local Settings\Temp\Cookies\default@cpvfeed[2].txt -> TrackingCookie.Cpvfeed : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@doubleclick[2].txt -> TrackingCookie.Doubleclick : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@fastclick[1].txt -> TrackingCookie.Fastclick : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@ehg-neteller.hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@ehg-traderpublishing.hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@ehg-wachovia.hitbox[2].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@hitbox[1].txt -> TrackingCookie.Hitbox : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@ads.pointroll[2].txt -> TrackingCookie.Pointroll : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@questionmarket[1].txt -> TrackingCookie.Questionmarket : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@revenue[1].txt -> TrackingCookie.Revenue : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@tacoda[1].txt -> TrackingCookie.Tacoda : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@trafficmp[1].txt -> TrackingCookie.Trafficmp : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@tribalfusion[1].txt -> TrackingCookie.Tribalfusion : Cleaned with backup (quarantined). C:\Documents and Settings\Default\Cookies\default@ad.yieldmanager[2].txt -> TrackingCookie.Yieldmanager : Cleaned with backup (quarantined). C:\WINDOWS\Temp\win1011.tmp.exe -> Trojan.Pakes : Cleaned with backup (quarantined). ::Report end Hijackthis: Logfile of HijackThis v1.99.1 Scan saved at 12:14:15 PM, on 9/28/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\System32\ibmpmsvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\ewido anti-spyware 4.0\guard.exe C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe C:\WINDOWS\System32\QCONSVC.EXE C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\TpKmpSVC.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\TpShocks.exe C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\IBMTOOLS\UTILS\ibmprc.exe C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE C:\WINDOWS\system32\RunDll32.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Scansoft\PaperPort\pptd40nt.exe C:\Program Files\Common Files\AOL\1142535645\ee\AOLSoftware.exe C:\Program Files\eFax Messenger 4.1\J2GDllCmd.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe C:\WINDOWS\system32\rundll32.exe C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE C:\Program Files\ewido anti-spyware 4.0\ewido.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Corex\CardScan\System\CSyncCfg.exe C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\palmOne\Hotsync.exe C:\Program Files\Webroot\Spy Sweeper\SSU.EXE C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCM3.exe C:\Program Files\Internet Explorer\iexplore.exe C:\HjT\HijackThis_v1.99.1.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {29B2998F-1766-DA40-E682-03BC976A9E1D} - C:\WINDOWS\system32\eqyckbh.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00322} - (no file) O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" O4 - HKLM\..\Run: [TPKMAPHELPER] "C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe" -helper O4 - HKLM\..\Run: [TpShocks] TpShocks.exe O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe O4 - HKLM\..\Run: [TP4EX] tp4ex.exe O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" O4 - HKLM\..\Run: [UC_Start] "C:\Program Files\IBM\Updater\\ucstartup.exe" O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [IBMPRC] C:\IBMTOOLS\UTILS\ibmprc.exe O4 - HKLM\..\Run: [QCWLICON] "C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE" O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor O4 - HKLM\..\Run: [BMMLREF] "C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE" O4 - HKLM\..\Run: [BMMMONWND] "rundll32.exe" C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\Scansoft\PaperPort\pptd40nt.exe" O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\Scansoft\PaperPort\IndexSearch.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1142535645\ee\AOLSoftware.exe" O4 - HKLM\..\Run: [eFax 4.1] "C:\Program Files\eFax Messenger 4.1\J2GDllCmd.exe" /R O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [IPHSend] "C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [qdnktbf.dll] "C:\WINDOWS\system32\rundll32.exe" C:\WINDOWS\system32\qdnktbf.dll,dabcwp O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent O4 - HKLM\..\Run: [QCTray] C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [Fortune Lounge Personal Messenger] "C:\Program Files\Fortune Lounge Personal Messenger\Fortune Lounge Personal Messenger.exe" -r O4 - HKCU\..\Run: [CardScan AutoSync] "C:\Program Files\Corex\CardScan\System\CSyncCfg.exe" /background O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" O4 - Startup: palmOne Registration.lnk = C:\Program Files\palmOne\register.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: eFax 4.1.lnk = C:\Program Files\eFax Messenger 4.1\J2GTray.exe O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmOne\Hotsync.exe O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O11 - Options group: [JAVA_IBM] Java (IBM) O16 - DPF: {360E40AA-EE8B-4101-BA67-0CAD3F7A48DD} (Nyoko Downloader Class) - http://www.aceshigh.com/download_helper/Nyoko.cab O16 - DPF: {405BBF5B-2FD8-4614-AC51-D8566F635B94} (SafeWallet Class) - http://idsm.citadelprocessing.com/SafeCommon/downloads/WalletCab.CAB O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab O16 - DPF: {97B79133-88F0-45F0-8D57-0F2EF27D9C66} - http://85.255.114.166/1/rdgUS2404.exe O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup161.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{082F6074-C9F1-4F6A-A818-B6FB74C27F32}: NameServer = 68.28.250.11 68.28.242.11 O17 - HKLM\System\CS2\Services\Tcpip\..\{082F6074-C9F1-4F6A-A818-B6FB74C27F32}: NameServer = 68.28.250.11 68.28.242.11 O20 - Winlogon Notify: h618 - C:\WINDOWS\g6275974.dll (file missing) O20 - Winlogon Notify: QConGina - C:\WINDOWS\SYSTEM32\QConGina.dll O20 - Winlogon Notify: tphotkey - C:\WINDOWS\SYSTEM32\tphklock.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: winnmi32 - winnmi32.dll (file missing) O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner - C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: OSCM Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing) O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
Go here and download KillBox. Note: print these instructions or copy to Notepad and save it, you will be in safe mode and can't access the internet. Restart your computer in safe mode(press F8 upon boot, select "Safe Mode" from menu and press Enter). Open Killbox.exe. Check "Standard File Kill". In the "Full Path of File to Delete" box, copy and paste each of the following lines below [bold]one at a time[/bold]. Then click the red button with a white X after you enter each file. You will be prompted to confirm, click Yes. [bold]C:\WINDOWS\g6275974.dll C:\WINDOWS\g6275974.dll C:\WINDOWS\system32\eqyckbh.dll[/bold] Note: KillBox may prompt "File does not seem to exist". If so, continue with next file, but do not miss any. Restart in normal mode. Disable SpySweeper Sheilds because it could interfere with the fixes. Open SpySweeper. Click Shield Settings on the right (or Shields on the left, depending what screen you're on). Click Internet Explorer and uncheck all items. Click Windows System and uncheck all items. Click Hosts File and uncheck all items. Click Startup Programs and uncheck all items. Close SpySweeper. After all of the fixes are complete it is very important that you enable Real-time Protection again. Run a scan only with HijackThis, check to fix these(if there). [bold]O2 - BHO: (no name) - {29B2998F-1766-DA40-E682-03BC976A9E1D} - C:\WINDOWS\system32\eqyckbh.dll O2 - BHO: (no name) - {A4F94C0C-54A7-4DB1-9AF3-B22E63D00322} - (no file) O20 - Winlogon Notify: h618 - C:\WINDOWS\g6275974.dll (file missing) O20 - Winlogon Notify: winnmi32 - winnmi32.dll (file missing) [/bold] Go here and click Browse(top of page) to find and upload this file. C:\WINDOWS\system32\[bold]qdnktbf.dll[/bold] Post the results of the Jotti scan and a new HijackThis log.
here goes! Logfile of HijackThis v1.99.1 Scan saved at 6:13:32 PM, on 9/28/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\System32\ibmpmsvc.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\Program Files\ewido anti-spyware 4.0\guard.exe C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe C:\WINDOWS\System32\QCONSVC.EXE C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\TpKmpSVC.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\WINDOWS\system32\BRMFRSMG.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\TpShocks.exe C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe C:\Program Files\ThinkPad\PkgMgr\HOTKEY\TPONSCR.exe C:\Program Files\ThinkPad\PkgMgr\HOTKEY_1\TpScrex.exe C:\WINDOWS\system32\dla\tfswctrl.exe C:\IBMTOOLS\UTILS\ibmprc.exe C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE C:\WINDOWS\system32\RunDll32.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Scansoft\PaperPort\pptd40nt.exe C:\Program Files\Common Files\AOL\1142535645\ee\AOLSoftware.exe C:\Program Files\eFax Messenger 4.1\J2GDllCmd.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\iPod\bin\iPodService.exe C:\WINDOWS\system32\rundll32.exe C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe C:\Program Files\Messenger\msmsgs.exe C:\PROGRA~1\Intel\Wireless\Bin\1XConfig.exe C:\Program Files\Corex\CardScan\System\CSyncCfg.exe C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\palmOne\Hotsync.exe C:\HjT\HijackThis_v1.99.1.exe C:\Program Files\Internet Explorer\iexplore.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} - C:\Program Files\Siber Systems\AI RoboForm\roboform.dll O4 - HKLM\..\Run: [S3TRAY2] S3Tray2.exe O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe" O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe" O4 - HKLM\..\Run: [TPKMAPHELPER] "C:\Program Files\ThinkPad\Utilities\TpKmapAp.exe" -helper O4 - HKLM\..\Run: [TpShocks] TpShocks.exe O4 - HKLM\..\Run: [TPHOTKEY] C:\PROGRA~1\ThinkPad\PkgMgr\HOTKEY\TPHKMGR.exe O4 - HKLM\..\Run: [TP4EX] tp4ex.exe O4 - HKLM\..\Run: [EZEJMNAP] C:\PROGRA~1\ThinkPad\UTILIT~1\EzEjMnAp.Exe O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" O4 - HKLM\..\Run: [UC_Start] "C:\Program Files\IBM\Updater\\ucstartup.exe" O4 - HKLM\..\Run: [UpdateManager] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe O4 - HKLM\..\Run: [IBMPRC] C:\IBMTOOLS\UTILS\ibmprc.exe O4 - HKLM\..\Run: [QCWLICON] "C:\Program Files\ThinkPad\ConnectUtilities\QCWLICON.EXE" O4 - HKLM\..\Run: [BMMGAG] RunDll32 C:\PROGRA~1\ThinkPad\UTILIT~1\pwrmonit.dll,StartPwrMonitor O4 - HKLM\..\Run: [BMMLREF] "C:\Program Files\ThinkPad\Utilities\BMMLREF.EXE" O4 - HKLM\..\Run: [BMMMONWND] "rundll32.exe" C:\PROGRA~1\ThinkPad\UTILIT~1\BatInfEx.dll,BMMAutonomicMonitor O4 - HKLM\..\Run: [PaperPort PTD] "C:\Program Files\Scansoft\PaperPort\pptd40nt.exe" O4 - HKLM\..\Run: [IndexSearch] "C:\Program Files\Scansoft\PaperPort\IndexSearch.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [HostManager] "C:\Program Files\Common Files\AOL\1142535645\ee\AOLSoftware.exe" O4 - HKLM\..\Run: [eFax 4.1] "C:\Program Files\eFax Messenger 4.1\J2GDllCmd.exe" /R O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [IPHSend] "C:\Program Files\Common Files\AOL\IPHSend\IPHSend.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [qdnktbf.dll] "C:\WINDOWS\system32\rundll32.exe" C:\WINDOWS\system32\qdnktbf.dll,dabcwp O4 - HKLM\..\Run: [Symantec NetDriver Monitor] "C:\PROGRA~1\SYMNET~1\SNDMon.exe" /Consumer O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] "rundll32.exe" bthprops.cpl,,BluetoothAuthenticationAgent O4 - HKLM\..\Run: [QCTray] C:\PROGRA~1\ThinkPad\CONNEC~1\QCTray.exe O4 - HKLM\..\Run: [!ewido] "C:\Program Files\ewido anti-spyware 4.0\ewido.exe" /minimized O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [Fortune Lounge Personal Messenger] "C:\Program Files\Fortune Lounge Personal Messenger\Fortune Lounge Personal Messenger.exe" -r O4 - HKCU\..\Run: [CardScan AutoSync] "C:\Program Files\Corex\CardScan\System\CSyncCfg.exe" /background O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe" O4 - Startup: palmOne Registration.lnk = C:\Program Files\palmOne\register.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: eFax 4.1.lnk = C:\Program Files\eFax Messenger 4.1\J2GTray.exe O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\palmOne\Hotsync.exe O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll O9 - Extra 'Tools' menuitem: IBM Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\IBM\Java141\jre\bin\NPJPI141.dll O9 - Extra button: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra 'Tools' menuitem: Fill Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F46} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComFillForms.html O9 - Extra button: Save - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra 'Tools' menuitem: Save Forms - {320AF880-6646-11D3-ABEE-C5DBF3571F49} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComSavePass.html O9 - Extra button: RoboForm - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra 'Tools' menuitem: RoboForm Toolbar - {724d43aa-0d85-11d4-9908-00400523e39a} - file://C:\Program Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O11 - Options group: [JAVA_IBM] Java (IBM) O16 - DPF: {360E40AA-EE8B-4101-BA67-0CAD3F7A48DD} (Nyoko Downloader Class) - http://www.aceshigh.com/download_helper/Nyoko.cab O16 - DPF: {405BBF5B-2FD8-4614-AC51-D8566F635B94} (SafeWallet Class) - http://idsm.citadelprocessing.com/SafeCommon/downloads/WalletCab.CAB O16 - DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab O16 - DPF: {97B79133-88F0-45F0-8D57-0F2EF27D9C66} - http://85.255.114.166/1/rdgUS2404.exe O16 - DPF: {E7DBFB6C-113A-47CF-B278-F5C6AF4DE1BD} - http://download.abacast.com/download/files/abasetup161.cab O20 - Winlogon Notify: QConGina - C:\WINDOWS\SYSTEM32\QConGina.dll O20 - Winlogon Notify: tphotkey - C:\WINDOWS\SYSTEM32\tphklock.dll O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: EvtEng - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: ewido anti-spyware 4.0 guard - Anti-Malware Development a.s. - C:\Program Files\ewido anti-spyware 4.0\guard.exe O23 - Service: IBM Rapid Restore Ultra Service - Unknown owner - C:\Program Files\IBM\IBM Rapid Restore Ultra\rrpcsb.exe O23 - Service: IBM PM Service (IBMPMSVC) - Unknown owner - C:\WINDOWS\System32\ibmpmsvc.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: OSCM Utility Service - Sprint Spectrum, L.L.C - C:\Program Files\Novatel Wireless\Sprint\Sprint PCS Connection Manager\OSCMUtilityService.exe O23 - Service: IBM PSA Access Driver Control (PsaSrv) - Unknown owner - C:\WINDOWS\system32\PsaSrv.exe (file missing) O23 - Service: QCONSVC - IBM Corp. - C:\WINDOWS\System32\QCONSVC.EXE O23 - Service: RegSrvc - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Spectrum24 Event Monitor (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: IBM KCU Service (TpKmpSVC) - Unknown owner - C:\WINDOWS\system32\TpKmpSVC.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe Jotti's Service Service load: 0% 100% File: qdnktbf.dll Status: INFECTED/MALWARE MD5 7e7a4cfd2816813df22bad9487f6dca2 Packers detected: - Scanner results AntiVir Found nothing ArcaVir Found nothing Avast Found nothing AVG Antivirus Found nothing BitDefender Found nothing ClamAV Found nothing Dr.Web Found nothing F-Prot Antivirus Found nothing Fortinet Found nothing Kaspersky Anti-Virus Found nothing NOD32 Found a variant of Win32/TrojanDownloader.Busky.AZ Norman Virus Control Found nothing UNA Found nothing VirusBuster Found nothing VBA32 Found nothing btw: thanks for this!!
Run KillBox in safe mode for this file. [bold]C:\WINDOWS\system32\qdnktbf.dll[/bold] Restart in normal mode. Fix with HijackThis(if there). [bold]O4 - HKLM\..\Run: [qdnktbf.dll] "C:\WINDOWS\system32\rundll32.exe" C:\WINDOWS\system32\qdnktbf.dll,dabcwp O16 - DPF: {97B79133-88F0-45F0-8D57-0F2EF27D9C66} - http://85.255.114.166/1/rdgUS2404.exe O16 - DPF: {360E40AA-EE8B-4101-BA67-0CAD3F7A48DD} (Nyoko Downloader Class) - http://www.aceshigh.com/download_helper/Nyoko.cab [/bold] Your Java is out of date. Go here and download Java 5.0 Update 8. Uninstall previous Java Runtime... via Add/Remove Programs. Restart and install Update 8. Go here and download CCleaner. Install and run the cleaner. Edit: If things seem ok delete this folder to remove the backups: C:\[bold]!Killbox[/bold] How are things now?