I have this problem wiht pmnnl.dll spybot finds it but can't delete it. mcafee doesn't even find it. i've read many posts on this same problem but though it would be best to get someones help. I got Hijack this and here is the results. if ayone can help i would apreciate it. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 9:26:52 AM, on 8/21/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\LEXBCES.EXE C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\LEXPPS.EXE C:\WINDOWS\System32\svchost.exe C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe c:\program files\common files\mcafee\mna\mcnasvc.exe c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe C:\Program Files\McAfee\MPF\MPFSrv.exe C:\Program Files\Advanced Registry Doctor\RegManServ.exe C:\WINDOWS\system32\svchost.exe c:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\WINDOWS\stsystra.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\DAEMON Tools\daemon.exe C:\Program Files\Roxio\Media Experience\DMXLauncher.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe C:\Program Files\Windows Media Player\WMPNSCFG.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\iPod\bin\iPodService.exe C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\explorer.exe C:\HJT\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell.com O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe" O4 - HKLM\..\Run: [ISUSPM Startup] "C:\Program Files\Common Files\InstallShield\UpdateService\isuspm.exe" -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [MSKDetectorExe] C:\Program Files\McAfee\SpamKiller\MSKDetct.exe /uninstall O4 - HKLM\..\Run: [CloneCDTray] "C:\Program Files\SlySoft\CloneCD\CloneCDTray.exe" /s O4 - HKLM\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033 O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\Run: [DMXLauncher] "C:\Program Files\Roxio\Media Experience\DMXLauncher.exe" O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [PWRISOVM.EXE] C:\Program Files\PowerISO\PWRISOVM.EXE O4 - HKLM\..\Run: [mcagent_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe /runkey O4 - HKCU\..\Run: [AnyDVD] C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe O4 - Global Startup: Digital Line Detect.lnk = ? O8 - Extra context menu item: Open using &Advanced JPEG Compressor - C:\Gabe\Advanced JPEG Compressor\ajcieex.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://download.games.yahoo.com/games/web_games/popcap/chuzzle/popcaploader_v6.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{CC616A8F-9AD7-4A57-B4C6-D3C300006940}: NameServer = 68.230.242.30,68.230.242.25 O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe O23 - Service: Intel NCS NetService (NetSvc) - Intel(R) Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe O23 - Service: Registry Management Service (RegManServ) - Unknown owner - C:\Program Files\Advanced Registry Doctor\RegManServ.exe O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Common Files\Sonic Shared\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe -- End of file - 6759 bytes Any help would be appreciated
Alright well to begin with there is nothing suspicious in your HijackThis log. But after doing a bit of googling about this pmnnl.dll it seems that it is a trojan/rootkit. And that would explain why HijackThis missed it. To fix this boot into "Safe Mode" and only Safe Mode; not any of the other types like Safe Mode with Networking,etc.. You do this by hitting either F8, F11, or Delete while booting it depends on the computer. Once you are into safe mode lets disable the system restore function to ensure this nasty program won't restore itself. To do this go to the start menu, right click my computer, and select properties. Now in the resulting window click the System Restore Tab and check the box that says "Turn Off System Restore". After doing this run Spybot and let it do its thing. When it is done reboot in Windows and scan with Spybot again, if it does't detect anything your clean. If it does detect something let me know so we can work it out.
while i was waiting for someone to respond i downloaded a program called vundofix which seemed to fix it for a couple days but now it is doing it again but those files are no longer around. vundofix doesn't find any problems anymore either. I tried to start in safe mode but I get the blue error screen whenever I do that.
Hi, Look for a c:\vundofix.txt and post that log. Also, rename hijackthis.exe to scanner.exe and then run and post a new log with the renamed scanner.exe . Hopefully that will show a next step. bc
