I started this form for anyone unhappy with nero's refund policy and I hope that people take some action from this. This form is refered to my other posted form title "Nero xtra" http://forums.afterdawn.com/t.cfm/f-156/nero_xtra-848865/ Just an update to anyone unhappy with a nero purchase. First off, buy using paypal, as you can file a claim, and list in detail your issue(I already have).Paypal replied ; "Thank You for the Information Provided Your item is not covered by PayPal Buyer Protection. Thus, we are not able to help you at this point. However, if more claims are being filed against this seller within the next 180 days we will review this case more closely." I'm not sure how effective this is but if anyone has any problems, contact paypal by using there resolution centre service. It can't hurt. I'm also contacting the better business bureau http://www.bbb.org and http://www.econsumer.gov. If you aren't aware, I purchased nero 10 and it's overidden with bugs in the nero xtra cuda video encoding (the sole reason I upgraded from 9) . I have been patient with tehnical support and they are so not helpful and extremely slow to respond. Customer support tells me I need to wait for technical support.... See the problem here ? Please if you have an issue, and you feel the same way, do what I did. It's you're money.
Here is an example of what I wrote to paypal ; "On April 4 I purchased an upgrade of nero 10 for specific use of your cuda video converting featured on nero vision xtra. Seeing as your trial version is limited in use, this feature is not available to test out for functionality. Well needles to say the purchased version doesn't function, in fact it produces an error and freeezes up my computer and is full of bugs renduring the product useless. I immediately contacted your technical support and at this time wasn't even thinking of a refund. In fact I wanted a bit of priority service so I opted to call your pay for help service and in turn it cost me $10, but still no resolve, not an issue for me as I knew technical support would now be contacting me through e-mail. It's now May 4 and I can attest your technical support Has taken weeks in between replies of e-mail with minute questions and offering incremental, slow service that hasn't even came close yet to addresing my concerns. I have saved all of my e-mails for proof of that. I have to say myself I am even impressed with how much detail I have provided and how co-operative I have been, to go as far has make a powerpoint slide to list in detail point form all the bugs, I have taken screen shots of errors. and yet still your support hasn't been usefull at all. You claim I cannot recieve a refund until i'm finished with support, I see a problem with that.Thats why I am sending this to you, and thats how this unfortunatly has gotten to this.You have wasted my time and money, I have been nothing but co-operative and patient, but times running out and I only have so much to give. I consider myself very tech savvy. I know enough about computers to know that this error is comming from your software and has nothing to do on my end. My hardware meets and exeeds the requirements. I want a refund. please co-operate or I will have to escalate this matter. I have un-installed your software and deleted it. Ticket #1014461, Incident: 369208"
