phone worked already!!! it's just a matter of pressing the right keys. Wireless carriers always give their customers a hard time - Afterall we already paid for the phone by agreeing to stay with them for 2 years, and I travel a lot so now (I pressumed, coz' I have yet to this - and anyone whos has tried can attest to it too)) I can just load a local SIM card and still enjoy my phone anywhere else!!!