I'm continually getting start tray popups prompting me to download malware protection programs, same with on-screen popups and browsers that are telling me I should scan and get a malware or adware protector. Here's my HiJackThis log, if you can spot anything and tell me how to get rid of any unwanted or unsafe programs, that'd be great. Thanks! Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 6:28:05 PM, on 10/6/2008 Platform: Windows Vista (WinNT 6.00.1904) MSIE: Internet Explorer v7.00 (7.00.6000.16681) Boot mode: Normal Running processes: C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\Applications\wcs.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Windows\System32\rundll32.exe C:\Program Files\Hp\HP Software Update\hpwuSchd2.exe C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Windows\System32\rundll32.exe C:\Program Files\Windows Sidebar\sidebar.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Program Files\AIM6\aim6.exe C:\Program Files\DAEMON Tools Lite\daemon.exe C:\Windows\ehome\ehtray.exe C:\Windows\system32\taskeng.exe C:\Windows\ehome\ehmsas.exe C:\Program Files\AIM6\aolsoftware.exe C:\Windows\system32\wuauclt.exe C:\PROGRA~1\ALWILS~1\Avast4\ashSimpl.exe C:\Program Files\Applications\wcm.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O1 - Hosts: ::1 localhost O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: (no name) - {CFEE97A3-4911-444D-8BE8-E243A23D3DE2} - (no file) O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide O4 - HKLM\..\Run: [NvSvc] RUNDLL32.EXE C:\Windows\system32\nvsvc.dll,nvsvcStart O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\RunOnce: [SpybotDeletingA704] command /c del "C:\Users\Daniel\Favorites\Antivirus Scan.url" O4 - HKLM\..\RunOnce: [SpybotDeletingC7673] cmd /c del "C:\Users\Daniel\Favorites\Antivirus Scan.url" O4 - HKLM\..\RunOnce: [SpybotDeletingA7427] command /c del "C:\Program Files\AAV\aav.ooo" O4 - HKLM\..\RunOnce: [SpybotDeletingC5296] cmd /c del "C:\Program Files\AAV\aav.ooo" O4 - HKLM\..\RunOnce: [SpybotDeletingA5307] command /c del "C:\Program Files\AAV\aav1.dat" O4 - HKLM\..\RunOnce: [SpybotDeletingC9292] cmd /c del "C:\Program Files\AAV\aav1.dat" O4 - HKLM\..\RunOnce: [SpybotDeletingA3174] command /c del "C:\Windows\System32\AAV.cpl" O4 - HKLM\..\RunOnce: [SpybotDeletingC1052] cmd /c del "C:\Windows\System32\AAV.cpl" O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun O4 - HKCU\..\Run: [Steam] "C:\Program Files\Steam\Steam.exe" -silent O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [Aim6] "C:\Program Files\AIM6\aim6.exe" /d locale=en-US ee://aol/imApp /HIDEBL O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\daemon.exe" -autorun O4 - HKCU\..\Run: [ehTray.exe] C:\Windows\ehome\ehTray.exe O4 - HKCU\..\RunOnce: [SpybotDeletingB4706] command /c del "C:\Users\Daniel\Favorites\Antivirus Scan.url" O4 - HKCU\..\RunOnce: [SpybotDeletingD3988] cmd /c del "C:\Users\Daniel\Favorites\Antivirus Scan.url" O4 - HKCU\..\RunOnce: [SpybotDeletingB4259] command /c del "C:\Program Files\AAV\aav.ooo" O4 - HKCU\..\RunOnce: [SpybotDeletingD9826] cmd /c del "C:\Program Files\AAV\aav.ooo" O4 - HKCU\..\RunOnce: [SpybotDeletingB8535] command /c del "C:\Program Files\AAV\aav1.dat" O4 - HKCU\..\RunOnce: [SpybotDeletingD3982] cmd /c del "C:\Program Files\AAV\aav1.dat" O4 - HKCU\..\RunOnce: [SpybotDeletingB962] command /c del "C:\Windows\System32\AAV.cpl" O4 - HKCU\..\RunOnce: [SpybotDeletingD1768] cmd /c del "C:\Windows\System32\AAV.cpl" O4 - HKLM\..\Policies\Explorer\Run: [smile] C:\Program Files\Applications\wcs.exe O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\PROGRA~1\Java\JRE16~2.0_0\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O13 - Gopher Prefix: O16 - DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} (Musicnotes Viewer) - http://www.musicnotes.com/download/mnviewer.cab O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab O16 - DPF: {80AEEC0E-A2BE-4B8D-985F-350FE869DC40} (HPDDClientExec Class) - http://h20264.www2.hp.com/ediags/dd/install/HPDriverDiagnosticsVista.cab O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe O23 - Service: Viewpoint Manager Service - Viewpoint Corporation - C:\Program Files\Viewpoint\Common\ViewpointService.exe -- End of file - 9115 bytes I appreciate any help or tips you can give me on removing the problems.
Hi shukaku Please download Malwarebytes Anti-Malware and install it. Follow the prompts and reboot if required. Launch Malwarebytes either by running C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe or double-click the Malwarebytes' Anti-Malware shortcut on your Desktop. Configuring Malwarebytes • Click on the tab Settings. • Make sure only these boxes are checked: Code: Terminate Internet Explorer Automatically save and display logfile after removal Always scan memory objects Always scan registry objects Always scan filesystem Always scan extra and heuristics objects Updating Malwarebytes • Click on the tab Update. • Press the button Check for Updates • Wait for Malwarebytes to be fully updated. Scanning Time • Click on the tab Scanner. • Check Perform full scan and click on Scan • Wait for the scan to complete, and then click on Show Results. • Make sure all items are checked, then click on Remove Selected. **If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If you are asked to restart the computer, please do so immediately. Post A Log • A text box will pop up after the removal process is over. Post the contents of the text here. • If no text box pops up, launch Malwarebytes, and click on the tab Logs. • The logs will appear as mbam-log-*date-*time.txt. Select the latest one, and then click on Open. • Post the log here. Best Regards