New installations already get the new card, so what can that mean? http://allyours.virginmedia.com/html/help/smartcard/faq.html I recently had my Virgin TV service installed, will I get a new Smart Card? No. Our expert engineers will have fitted your new Smart Card. 5. Your Services Why are you sending me a new card? We're about to upgrade the technology of your Virgin TV set top box so you can benefit from more improvements, more security and more of the good stuff fibre optic technology brings.