Folks not well up on pc jargon and pc's in general but here is my problem.The kids pc keep,s getting this pop up spyware preventer with a security scanner listing a whole list of virus and trogans etc.I have avast and ran this scan and came back with nothing I also ran the free norton scan you get with the google pack and it came back with 1 issue and sorted it out but I am still getting this spyware preventer pop up.I presume it's some kind of fraud as it is also asking for payment to clear up all these virus that are supposedly on p.c.Any help much appreciated in laymans terms as again not well up on this.
Hi breslb Before we begin the cleanup process, it is important to do a little analysis first. We will analyze your computer with a tool called HijackThis. Please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file. Rename HijackThis(.exe) to scanner(.exe). Next, run scanner(.exe). A window will pop up. • Click on the button which says Main Menu, then Do a system scan and save a logfile. • Please wait for the scan to be completed. • After the scan has completed, a text window will pop up. Please post the contents of this window here. This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved. NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer. Best Regards
hope I done it right Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 18:26:36, on 09/09/2008 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe C:\Program Files\Kontiki\KService.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe C:\Program Files\Spyware Doctor\pctsAuxs.exe C:\Program Files\Spyware Doctor\pctsSvc.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\igfxtray.exe C:\WINDOWS\system32\hkcmd.exe C:\WINDOWS\system32\igfxpers.exe C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe C:\WINDOWS\RTHDCPL.EXE C:\WINDOWS\system32\igfxsrvc.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\Kontiki\KHost.exe C:\Program Files\Spyware Doctor\pctsTray.exe C:\Program Files\DellSupport\DSAgnt.exe C:\Program Files\Windows Live\Messenger\msnmsgr.exe C:\Program Files\Picasa2\PicasaMediaDetector.exe C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe C:\Program Files\OpenOffice.org 2.4\program\soffice.exe C:\Program Files\OpenOffice.org 2.4\program\soffice.BIN C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe C:\Program Files\Alwil Software\Avast4\ashWebSv.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\CPSHelpRunner.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\system32\taskmgr.exe C:\DOCUME~1\Bernard\LOCALS~1\Temp\Temporary Directory 2 for HiJackThis.zip\HijackThis.exe C:\WINDOWS\system32\wbem\wmiprvse.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.ie/ig/dell?hl=en&client=dell-row&channel=ie&ibd=6071119 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www1.euro.dell.com/content/default.aspx?c=ie&l=en&s=gen R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www1.euro.dell.com/content/default.aspx?c=ie&l=en&s=gen R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.ie/hws/sb/dell-row/en/side.html?channel=ie R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.ie/ig/dell?hl=en&client=dell-row&channel=ie&ibd=6071119 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.google.ie/ig/dell?hl=en&client=dell-row&channel=ie&ibd=6071119 O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file) O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\4.1.805.1852\swg.dll O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\Dell\BAE\BAE.dll O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_05\bin\jusched.exe" O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" O4 - HKLM\..\Run: [RoxioDragToDisc] "C:\Program Files\Roxio\Drag-to-Disc\DrgToDsc.exe" O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe" O4 - HKLM\..\Run: [dscactivate] "C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe" O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup O4 - HKLM\..\Run: [ECenter] C:\Dell\E-Center\EULALauncher.exe O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [4oD] "C:\Program Files\Kontiki\KHost.exe" -all O4 - HKLM\..\Run: [Antivirus] C:\Program Files\SPP\SPP.exe O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe" O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\DellSupport\DSAgnt.exe" /startup O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background O4 - HKCU\..\Run: [Picasa Media Detector] C:\Program Files\Picasa2\PicasaMediaDetector.exe O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe O4 - HKCU\..\Run: [kdx] C:\Program Files\Kontiki\KHost.exe -all O4 - HKCU\..\Run: [Antivirus] C:\Program Files\SPP\SPP.exe O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user') O4 - Startup: OpenOffice.org 2.4.lnk = C:\Program Files\OpenOffice.org 2.4\program\quickstart.exe O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200 O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe O23 - Service: Google Desktop Manager 5.7.806.10245 (GoogleDesktopManager-061008-081103) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: KService - Kontiki Inc. - C:\Program Files\Kontiki\KService.exe O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe -- End of file - 10292 bytes
Hey breslb You didn't really follow my instructions, as I said to unzip the zip file and rename HijackThis. However, I know what kind of malware you have now, and that will make the removal process easier. Now, please download Combofix. With Combofix, at the download window, please rename it to Combo-fix(.exe) before downloading it. Please disable all security programs, such as antiviruses, antispywares, and firewalls. Also disable your internet connection. • Run Combo-Fix.exe and follow the prompts. **Understand that things like your system clock changing and your desktop disappearing might happen. Do not worry, because all will be restored later. • Wait for the scan to be completed. • If it requires a reboot, please do it. • After the scan has completed entirely, please post the log here. The log will be located at C:\ComboFix(.txt) Do not click on the Comobofix window, as it may cause it to stall. Best Regards
Good afternoon c Sorry just in from work I have just logged onto p.c. and got an trojon warning from avast and it gave me the option to move to chest which I did and now the spyware preventer pop up seems to have gone again apologies as I am not to well up on all this.Is pc all right now.
It would be good if you still did my previous instructions and post a new HijackThis log, as some traces of the malware and its settings may still be there. Best Regards
Don't want to be a pain C but could you run this by me step by step as all this zip file jargon rename file is all alien to me sorry for been a pain.
No problem, breslb Do you understand the Combofix part? If so, do it. Remember to disable all antivirus and antispyware programs As for the HijackThis thing, I will restate it. Please download the HijackThis zip file. Save it onto a convenient place in your computer, and then unzip the file. To unzip a file, right click on it, and then click Extract. You can either extract it to a folder on your desktop, or something like that. Rename HijackThis to scanner. Next, run scanner. A window will pop up. • Click on the button which says Main Menu, then Do a system scan and save a logfile. • Please wait for the scan to be completed. • After the scan has completed, a text window will pop up. Please post the contents of this window here. This will also be located at hijackthis(.txt) in the same folder that HijackThis was originally saved. NOTE:: Do not fix anything using HijackThis, as this may also damage legitimate components of your computer. Hope this helps you Best Regards
