ok i got an email back from my printer suport people can some ont ell me what this means Dear ******** Thank you for continuing to use our e-mail service. I apologize that we didn?ft provide a solution the first time around, but I truly appreciate your patience. I believe that we can now give you an answer that is more applicable to this situation. I have shipped a replacement printer to the address you gave me. You will receive just the printer and instructions on what to do with your current printer. Please follow the instructions, especially if it requires sending your current printer back to us. Use your current cartridges and cables with the replacement printer. Your service request number is: ********************. If you have any more questions or concerns, please contact me at your convenience and I will be happy to assist you. (If I am not available, another representative will reply to you as soon as possible.) To respond, please select "Reply" in your e-mail software, and be sure that the past e-mail is included in this reply. [AOL Users: In order to include the previous e-mail, you must highlight it with your mouse when you are replying.] If you need to reply, please be sure to include in your message all information from prior e-mail messages & replies. If your e-mail client automatically deletes prior e-mail thread information, it will cause a delay while we look up your support history. If this is the case you may want to save the old e-mails as attachments and attach them to the current e-mail.
it seems pretty straightforward to me, i would assume you just have to wait until your new replacement arrives, take out the ink cartridges from your old printer now and install them into the new one, same goes w/ the power cable you are using now. this seems like a pretty simple RMA (return merchandise authorization) to me~ think the email was just to guide you through the steps of replying to him if you had any further questions~ good luck
A lot of web based businesses provide this as a means, to the support side if there mechandise is proven defective etc.This shows that the company that you are dealing with is at least trying to help you out, but then again you will have to wait and see if the printer does front up. @kivory666: MAN those secretary lessons that i have been giving you must be paying off , o'h well thats going to help our practice a bit...
Lol, this should have been in thread http://forums.afterdawn.com/thread_view.cfm/189861 Dr Kivory cures another.
LOL how is the "secretary/intern" search coming along? any good candidates lately andmerr? i posted for them to sign up and you would be the one to choose~ sorry to get off topic, but, yeah, what i said earlier that andmerr so kindly elaborated on~
are replys like that not just done by a computer, 'cos this is 1 of mine from nokia sent by me = Hi, I have a NOKIA 6670 and my computer runs on WINDOWS ME. So I was wondering how i could transfair data from my PC to my phone. reply from nokia = Dear Mr C Thank you for contacting Nokia Helpline. With regard to your email concerning your Nokia 6670, we can advise that unfortunately the PC Suite for this product will only work with Windows 2000 or Windows XP. Please don't hesitate to contact us again if you have any further questions. Yours sincerely Nokia Service Professional UK & Ireland Team Nokia Helpline [THREAD ID:1-H0025] This response has been given based on the information you have provided us. The response is provided for general information purposes only. It is intended, but not promised or guaranteed to be accurate or complete, and it does not constitute any binding commitment. To ensure proper handling, please continue to use the current subject line. !!thecraigc!!
I think replies are done by computer, or by someone reading a script. I had a prob with a Dell laptop once and I sent them a very thouough email stating my issues and everything I'd tried already to resolve it on my own. Then they sent me an email back asking me to try all the things I had already told them I tried. So then I replied and called them a bunch of retards and told them to read what people write to them before trying to help them with their issues. I hate tech support.
