DVD/CD Drive won't read my dvds or cds

Discussion in 'DVD-ROM drives' started by mistytee, Dec 9, 2004.

  1. mistytee

    mistytee Member

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    Hi,
    I have a Dell Inspirion 1100 (Yes I know Dell sucks, please don't remind me) Anyways, my dvd/cd drive is not reading cds or dvds. I can hear it making noise when I put them in, but it is not reading them. I tried running the drive manually, but it tells me to enter a disc. Usually, a screen will pop up automatically after I enter the dvd/cd and prompt me for a next move, but now nothing happens. I bought a disc cleaner to clean the drive, but it won't read that either. I don't understand what's going on. Someone please help.
     
    mistytee, Dec 9, 2004
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  2. jenk

    jenk Member

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    try unstalling your drive and reboot.have you installed any burning progs latley?
     
    jenk, Dec 9, 2004
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  3. mistytee

    mistytee Member

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    Yes! I uninstalled and re-installed like I read in some of the previous threads about this subject, it didn't work. Yes, I did un-install a burning program I bought because it took up a lot of space and wasn't working. Any suggestions on what I should do next?
     
    mistytee, Dec 10, 2004
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  4. jenk

    jenk Member

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    in device manager do the drives have exclamation marks on them?

     
    jenk, Dec 10, 2004
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  5. jenk

    jenk Member

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    maybe this can help. SYMPTOMS

    After you remove either compact disc (CD) recording software or other software from your computer, your computer may exhibit the following behavior: • In My Computer, there is no access to your CD-ROMs.
    • In Device Manager, the following error message appears in connection with any CD-ROM device that is part of your computer system:
    The device is not working properly because Windows cannot load the drivers required for this device (Code 31).
    • Device Manager displays the following error message:
    A driver for this device was not required, and has been disabled (Code 32 or Code 31).
    You may also receive an error Code 39 message that indicates that the driver is corrupted.


    • Device Manager displays the following error Code 19 message, which means that the registry returned some unknown result:
    Your registry might be corrupted. (Code 19)
    • You may also receive the following error message:
    Windows successfully loaded the device driver for this hardware but cannot find the hardware device. (Code 41)

    RESOLUTION
    WARNING: If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.

    To resolve this behavior, follow these steps: 1. Start Registry Editor (Regedt32.exe).
    2. Locate the UpperFilters value under the following key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    3. On the Edit menu, click Delete, and then click OK.
    4. Locate the LowerFilters value under the same key in the registry:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    5. On the Edit menu, click Delete, and then click OK.
    6. Quit Registry Editor.NOTE: After you remove the Upperfilters value and the Lowerfilters value, if you notice lost functionality in a particular program, such as CD recording software, you may need to reinstall that software. If the problem recurs, consult with the software vendor for assistance.


    7. Restart your computer.

    STATUS
    This is a known issue that can occur when you remove Easy CD Creator version 5.01 or earlier or DirectCD version 3.01c or earlier. This issue may also occur with Easy CD Creator version 5.01 and with DirectCD 3.01d or later.
    MORE INFORMATION
    There may be other third-party CD-writing software products that exhibit similar behavior. Some or all of the troubleshooting steps in this article might apply if such a product also adds entries under the UpperFilters or LowerFilters value in the registry, either by adding its own filter drivers or by removing the registry keys and values outlined in this article that begin with:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
    WARNING: Make sure that you perform a backup of your registry before making any changes. The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.


    --------------------------------------------------------------------------------

    APPLIES TO
    • Microsoft Windows XP Home Edition
    • Microsoft Windows XP Professional Edition
     
    jenk, Dec 10, 2004
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