Nero is not recognizing that a disc is loaded in tray

Hello
Six months ago I upgraded to a Lg HL-DT-ST DVDRAM GSA-4163B Burner and I was using dvdshrink to make backups of my dvds. Recently I have had problems with the burner. The dvd shrink shuts down once the burning process starts stating that there is not disk loaded in the tray. I have tried to use Nero to burn directly off my hard drive but when I am at the step before burning the files it will not recognize that a disc is loaded. However, I can still watch dvd movies with the drive. I have updated my drivers and I have upgraded to the newest version of nero but to no avail. Does anybody know what the problem could be.

Thank you for your time
drpsy

 

I am using memorex dvd-r recordable 8x 4.7 gb

 

I downloaded dvdinfo and it has solved my problem. The dvds are no good. Dvd info will give results for some of the disks and not others. The ones that yield information will work in nero, and the others will not burn. I have already contacted the store where I purchased the dvds and they are going to exchange them for me. What brand do you recomend?

Thank you for your help.

Sincerely drpsy

 

hi, i hope you are all still there and able to give me some advice. my problem is similar to yours except that i am having problems with burning cds in nero and dvds in dvd decryter. the drive i am using states that there is no disc inserted in the tray, even though there is and i have to restart the computer before it will recognise there is a disc in the tray. the media i am using is: sum e-vision 8x dvd-r and datawrite cds. i have always used these and got them from the same place and am on about the third batch of dvds and cd,s.
my rw drive is a lite-on dvdrw ldw 451-s and my computer says it is working properly.does anyone know why the disc is recogised after restarting my computer? i eagerly await a reply.

 

hello creaky,
sorry i have taken a while to reply. you have asked me to post the last section of my nero log. i have located where this is on my pc but it is absolutley huge and i do not know which peice to send you. also, the last burn i did was successful so will this affect the log record?

 

hello creaky, i have found a part of the nero history that may be helpful. please let me know what you think. it states the burn fails about 4 lines from the bottom!
Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\nero\Wnaspi32.dll': Ver=2.0.1.59, size=160016 bytes, created 16/12/2003 20:18:06
Nero version: 6.3.0.3 (Nero Express)
Recorder: <LITE-ON DVDRW LDW-451S> Version: GSB6 - HA 1 TA 0 - 6.3.0.3
Adapter driver: <atapi> HA 1
Drive buffer : 2048kB
Bus Type : default (0) -> ATAPI, detected: ATAPI
CD-ROM: <LITE-ON DVDRW LDW-451S >Version: GSB6 - HA 1 TA 0 - 6.3.0.3
Adapter driver: <atapi> HA 1

=== Scsi-Device-Map ===
DiskPeripheral : IC35L120AVV207-0 atapi Port 0 ID 0 DMA: On
CdRomPeripheral : LITE-ON DVDRW LDW-451S atapi Port 1 ID 0 DMA: On
CdRomPeripheral : JLMS XJ-HD166S atapi Port 1 ID 1 DMA: On

=== CDRom-Device-Map ===
LITE-ON DVDRW LDW-451S D: CDRom0
JLMS XJ-HD166S E: CDRom1
=======================

AutoRun : 1
Excluded drive IDs:
CmdQueuing : 1
CmdNotification: 2
WriteBufferSize: 74448896 (0) Byte
ShowDrvBufStat : 0
EraseSpeed : 0
BUFE : 0
Physical memory : 511MB (523760kB)
Free physical memory: 310MB (318128kB)
Memory in use : 39 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

28.8.2005
Audio CD
16:23:17 #1 CDADOC -1 File Cdadoc.cpp, Line 1508
Audio item log info:
Audio document burn settings:
=============================
Burn mode: DAO,
CD Text: On,
Cache disk or network files: No,
Cache small files: No,
Cache files smaller than 65536 bytes.
Audio Multisession: No
List of audio tracks:
=====================
Track 01: Length: 03:06.09, Pause frames: 150, Filters: 0, Name: 'NEREC730029.mp3'.
Track 02: Length: 04:54.02, Pause frames: 150, Filters: 0, Name: 'NER04314823.mp3'.
Track 03: Length: 03:12.43, Pause frames: 150, Filters: 0, Name: 'NER076E18BE.mp3'.
Track 04: Length: 04:13.27, Pause frames: 150, Filters: 0, Name: 'NER09426784.mp3'.
Track 05: Length: 04:09.45, Pause frames: 150, Filters: 0, Name: 'NER0C014AE1.mp3'.
Track 06: Length: 03:50.14, Pause frames: 150, Filters: 0, Name: 'NER0EA13D6C.mp3'.
Track 07: Length: 02:52.58, Pause frames: 150, Filters: 0, Name: 'NER11702CD6.mp3'.
Track 08: Length: 03:15.31, Pause frames: 150, Filters: 0, Name: 'NER134572AE.mp3'.
Track 09: Length: 04:35.28, Pause frames: 150, Filters: 0, Name: 'NER15776952.mp3'.
Track 10: Length: 03:13.40, Pause frames: 150, Filters: 0, Name: 'NER18A45F90.mp3'.
Track 11: Length: 02:34.40, Pause frames: 150, Filters: 0, Name: 'NER1AA71649.mp3'.
Track 12: Length: 03:00.00, Pause frames: 150, Filters: 0, Name: 'NER1C7C6DF1.mp3'.
Track 13: Length: 03:54.06, Pause frames: 150, Filters: 0, Name: 'NER1EAF5AF1.mp3'.
Track 14: Length: 03:53.57, Pause frames: 150, Filters: 0, Name: 'NER20F141BB.mp3'.
Track 15: Length: 03:20.68, Pause frames: 150, Filters: 0, Name: 'NER235226E9.mp3'.
Track 16: Length: 04:01.21, Pause frames: 150, Filters: 0, Name: 'NER259401EB.mp3'.
Track 17: Length: 04:15.69, Pause frames: 150, Filters: 0, Name: 'NER28920BB3.mp3'.
Track 18: Length: 02:57.12, Pause frames: 150, Filters: 0, Name: 'NER2B902EA6.mp3'.
Track 19: Length: 02:25.31, Pause frames: 150, Filters: 0, Name: 'NER2D9312DB.mp3'.
Track 20: Length: 02:35.45, Pause frames: 150, Filters: 0, Name: 'NER2FE5153C.mp3'.
Track 21: Length: 03:10.71, Pause frames: 150, Filters: 0, Name: 'NER319A7E87.mp3'.
Track 22: Length: 02:19.17, Pause frames: 150, Filters: 0, Name: 'NER339E390C.mp3'.
Total size: 76:35.59

16:23:17 #2 Phase 90 File dlgbrnst.cpp, Line 1800
Buffer Underrun Protection activated

16:23:18 #3 Text 0 File Reader.cpp, Line 118
Reader running

16:23:18 #4 Text 0 File Burncd.cpp, Line 3101
Turn on Disc-at-once, using CD-R/RW media

16:24:09 #5 Phase 40 File dlgbrnst.cpp, Line 1800
Aborted by user

16:24:09 #6 Text 0 File DlgWaitCD.cpp, Line 245
Write in overburning mode: FALSE

16:24:09 #7 Text 0 File DlgWaitCD.cpp, Line 2085
Recorder: LITE-ON DVDRW LDW-451S;
CD type reading failed
ATIP Data: ?

16:24:09 #8 Text 0 File DlgWaitCD.cpp, Line 406
>>> Protocol of DlgWaitCD activities: <<<
=========================================
Insert empty disc to write to.
(Medium in drive: Unknown. Medium required by compilation: CD-R/RW.)


Existing drivers:
File 'Drivers\PXHELP20.SYS': Ver=2.02.47a, size=17136 bytes, created 03/01/2003 02:02:00 (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 04/08/2004 06:59:42 (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

 

thanks a lot. i will try the things you have mentioned. fingers crossed hey!

 

hello everyone, I am having the same problem....sort of. I can play DVD's but i cannot burn anything because the drive is not recognising any of my DVD-r discs or CD-r discs. It says something like disc not inserted. Please insert a blank disc..........But there is a blank disc....i have tried "digital movie dvd-r", Memorex dvd-r" for dvds and "sony cd-r" and memorex cd-r" for music but they both have the same error.
ANY HELP WOULD BE GREATLY APPRECIATED

here is the log for nero if that helps....


Windows XP 5.1
IA32
WinAspi: -
ahead WinASPI: File 'C:\Program Files\Ahead\nero\Wnaspi32.dll': Ver=2.0.1.68, size=160016 bytes, created 7/22/2004 5:33:44 PM
Nero version: 6.3.1.19 (Nero Express)
Recorder: <PHILIPS DVD+-RW DVD8631> Version: 9D03 - HA 0 TA 1 - 6.3.1.19
Adapter driver: <atapi> HA 0
Drive buffer : 2048kB
Bus Type : via Inquiry data (1) -> ATAPI, detected: ATAPI
Connected to MMC as unknown drive with class-nr : 1
Drive is autodetected - recorder class: Std. MMC recorder
CD-ROM: <SAMSUNG DVD-ROM SD-616E >Version: F501 - HA 0 TA 0 - 6.3.1.19
Adapter driver: <atapi> HA 0

=== Scsi-Device-Map ===
CdRomPeripheral : SAMSUNG DVD-ROM SD-616E atapi Port 0 ID 0 DMA: On
CdRomPeripheral : PHILIPS DVD+-RW DVD8631 atapi Port 0 ID 1 DMA: On
DiskPeripheral : WDC WD2500JD-75HBB0 iaStor Port 1 ID 0 DMA: On

=== CDRom-Device-Map ===
SAMSUNG DVD-ROM SD-616E D: CDRom0
PHILIPS DVD+-RW DVD8631 E: CDRom1
=======================

AutoRun : 1
Excluded drive IDs:
WriteBufferSize: 83886080 (0) Byte
ShowDrvBufStat : 0
BUFE : 0
Physical memory : 2046MB (2095196kB)
Free physical memory: 1583MB (1621096kB)
Memory in use : 22 %
Uncached PFiles: 0x0
Use Static Write Speed Table: 0
Use Inquiry : 1
Global Bus Type: default (0)
Check supported media : Disabled (0)

5.9.2005
Audio CD
11:19:14 PM #1 CDADOC -1 File Cdadoc.cpp, Line 1508
Audio item log info:
Audio document burn settings:
=============================
Burn mode: DAO,
CD Text: On,
Cache disk or network files: No,
Cache small files: No,
Cache files smaller than 65536 bytes.
Audio Multisession: No
List of audio tracks:
=====================
Track 01: Length: 02:45.12, Pause frames: 150, Filters: 0, Name: 'Mandy Moore - God Only Knows.mp3'.
Track 02: Length: 03:03.40, Pause frames: 150, Filters: 0, Name: 'Necro & Ill Bill - Gangsta Rap.mp3'.
Track 03: Length: 02:34.46, Pause frames: 150, Filters: 0, Name: 'Necro feat. ill Bill - reflections of a man freestyle.mp3'.
Track 04: Length: 03:58.19, Pause frames: 150, Filters: 0, Name: 'Nino Brown ft Baby Bash - Eye Candy.mp3'.
Track 05: Length: 03:20.24, Pause frames: 150, Filters: 0, Name: 'Slim Thug - Like A Boss.mp3'.
Track 06: Length: 03:55.68, Pause frames: 150, Filters: 0, Name: 'T- Pain ft Stat Quo - Im Sprung (Remix).mp3'.
Track 07: Length: 04:12.21, Pause frames: 150, Filters: 0, Name: 'T.I. - Get Loose ft Nelly.mp3'.
Track 08: Length: 03:54.27, Pause frames: 150, Filters: 0, Name: 'Three Six Mafia Ft Young Buck 8-Ball Mjg - I Gotta Stay High.mp3'.
Track 09: Length: 03:47.12, Pause frames: 150, Filters: 0, Name: 'Twista - Girl Tonight (Feat. Trey Songz).mp3'.
Track 10: Length: 03:46.34, Pause frames: 150, Filters: 0, Name: 'Az - the come up.mp3'.
Track 11: Length: 03:29.57, Pause frames: 150, Filters: 0, Name: 'Kanye West - Gold Digger (Clean).mp3'.
Track 12: Length: 04:50.63, Pause frames: 150, Filters: 0, Name: 'Ludacris - Splash Waterfalls.mp3'.
Total size: 44:02.48

11:19:14 PM #2 Phase 90 File dlgbrnst.cpp, Line 1865
Buffer Underrun Protection activated

11:19:14 PM #3 Text 0 File Reader.cpp, Line 118
Reader running

11:19:14 PM #4 Text 0 File AudioCompilationImpl.cpp, Line 817
DRM: StartDrmRecording(RealRec:1, ImageRec:0, Copies:1)
DRM: Beginning burn process.

11:19:14 PM #5 Text 0 File Burncd.cpp, Line 3173
Turn on Disc-at-once, using CD-R/RW media

11:20:36 PM #6 Phase 40 File dlgbrnst.cpp, Line 1865
Aborted by user

11:20:36 PM #7 Text 0 File DlgWaitCD.cpp, Line 259
Write in overburning mode: NO (enabled: CD)

11:20:36 PM #8 Text 0 File DlgWaitCD.cpp, Line 2162
Recorder: PHILIPS DVD+-RW DVD8631
Medium not present

11:20:36 PM #9 Text 0 File DlgWaitCD.cpp, Line 420
>>> Protocol of DlgWaitCD activities: <<<
=========================================

11:20:36 PM #10 Text 0 File AudioCompilationImpl.cpp, Line 828
DRM: DRM burn session terminated.

11:20:36 PM #11 Text 0 File AudioCompilationImpl.cpp, Line 857
DRM: Closing entire DRM handling. Bye.


Existing drivers:
File 'Drivers\PXHELP20.SYS': Ver=2.03.28a, size=20640 bytes, created 3/11/2005 3:28:13 PM (Prassi/Veritas driver for win 2K)
File 'Drivers\atapi.sys': Ver=5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), size=95360 bytes, created 8/3/2004 10:59:44 PM (Adapter driver for rec)

Registry Keys:
HKLM\Software\Microsoft\Windows NT\CurrentVersion\WinLogon\AllocateCDROMs : 0 (Security Option)

 

My pc is a dell dimension 8400 w windows xp and the drive came with the computer...its a philips dvd r/rw that is supposed to burn and play dvds and audio cds.

I updated nero like you said and it still does the same thing.

Could it be that the disc drive is bad? I could buy an external drive but they're like $200 and i'd rather try and fix this problem then dish out another $200.
Thanks for trying to help out.

 

Hello creaky.
My burner is working great. Recently, I bought a 5.1 speaker system and a 5.1 soundcard. I was ready to watch my dvds with my computer but I realize that I needed a dvd software program that decodes 5.1. I have already spent too much cash on the speakers and soundcard and now I am looking for a free dvd software program that decodes 5.1. Do you know of any such programs or do you know of any reasonably priced programs.

Thank you for your time.

 

Creaky, thank you for the input in helping me fix the problem. Its a process of elimination...i upgraded everything you told me to do but it still didn't fix the problem so i contacted dell and there is a compatability issue or something but i guess they got enough complaints to create a patch to fix atleast my problem....
For everyone w my same problem with the philips dvd drive here is the fix:
go here and upgrade the firmware:

http://support.dell.com/support/dow...&typecnt=1&vercnt=3&formatcnt=1&fileid=132121

then..

here for the pio patch:

http://support.dell.com/support/dow...63977&formatcnt=1&l=en&releaseid=r53986&s=dhs

Then if you still have your resource cd that came with the dell cpu then the last step is to test everthing to make sure it isnt another problem:

Please Run the Built in Self Test in Dell Diagnostics if available.
To determine whether the optical drive supports the built-in self test, perform the following steps:

Insert your Dell Dimension Resource CD into the CD or DVD drive, configure the system to boot to the CD drive, and then boot to the Dimension Resource CD.
NOTE: For more information on how to boot the system to the optical drive, please consult the Dell Knowledge Base article: "How do I configure my Dell computer to boot to the CD-ROM drive?"


When the Boot Menu appears, press the <Down Arrow> key until Dell Diagnostics is highlighted, and then press the <Enter> key.
Press the <Down Arrow> key until 32-bit diagnostics is highlighted, and then press the <Enter> key.
The Dell Diagnostics menu appears.
At the Diagnostics menu, click the Custom Test button.
From the list of devices, click the (+) plus sign next to CDROM/DVD.
From the list of drives, click the (+) plus sign next to the drive which you wish to test.
Click the checkbox next to Built In Self Test

I HOPE THIS HELPS!..I just want to help others bc i know how frustrating it is..Thanks again Creaky