I'm hoping that someone here can assist me with this. I'm working with Microsoft support and they don't know what they are doing. Especially since the kid is reading a script. Anyway, I'm running Windows XP Professional. I purchased it and I'm the administrator. I'm the only person that uses this computer; so there is no one else signed on to it. I also use Firefox as a second browswer as well. For some reason, I cannot access certain things in the internet options. I'm talking when you go into IE7 I click on Tools/Internet Options. I get a message saying that I don't have access and to contact the administrator. I'm signed in as the administrator. I also have a hijackthis file. Can someone tell me if there is something suspicious about his file? Any help would be greatly appreciated. Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 5:20:13 AM, on 12/16/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16574) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Softwin\BitDefender10\bdmcon.exe C:\Program Files\Softwin\BitDefender10\bdagent.exe C:\Program Files\AlfaClock Free Edition\AlfaClock.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Emoticons Mail\emomail.exe C:\Program Files\Stardock\Object Desktop\IconX\IconX.exe C:\Program Files\Stardock\CursorXP\CursorXP.exe C:\WINDOWS\system32\$sys$filesystem\$sys$DRMServer.exe C:\WINDOWS\CDProxyServ.exe C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe C:\Program Files\Common Files\LightScribe\LSSrvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Smith Micro\StuffIt11\ArcNameService.exe C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe C:\Program Files\Webroot\Washer\WasherSvc.exe C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe C:\Program Files\Webroot\Spy Sweeper\SSU.EXE C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Program Files\Internet Explorer\IEXPLORE.EXE C:\Program Files\Common Files\Softwin\BitDefender Update Service\upgrepl.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.live.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = http://www.live.com O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll O2 - BHO: Multiply Toolbar - {A057A204-BACC-4D26-C4DC-6BA49CE16884} - C:\PROGRA~1\multiply\multiply.dll O3 - Toolbar: Multiply Toolbar - {A057A204-BACC-4D26-C4DC-6BA49CE16884} - C:\PROGRA~1\multiply\multiply.dll O4 - HKLM\..\Run: [LogonStudio] "C:\Program Files\WinCustomize\LogonStudio\logonstudio.exe" /RANDOM O4 - HKLM\..\Run: [BDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe" O4 - HKLM\..\Run: [100% Clock] "C:\Program Files\AlfaClock Free Edition\AlfaClock.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [SpySweeper] C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe /startintray O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Emoticons Mail] "C:\Program Files\Emoticons Mail\emomail.exe" O4 - HKCU\..\Run: [DesktopX] "C:\Program Files\Stardock\Object Desktop\IconX\IconX.exe" O4 - HKCU\..\Run: [CursorXP] "C:\Program Files\Stardock\CursorXP\CursorXP.exe" O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.comcastsupport.com/oneclickfix/tgctlsr.cab O16 - DPF: {25365FF3-2746-4230-9DA7-163CCA318309} (Automatic Driver Installation Control) - http://inst.c-wss.com/n035p/EN/install/gtdownlr.cab O16 - DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} (FixController Control) - http://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_6.cab O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1187559606906 O16 - DPF: {A18962F6-E6ED-40B1-97C9-1FB36F38BFA8} (Aurigma Image Uploader 3.0 Control) - http://tboy34.multiply.com/photos/uploader.cab O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) - https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx O23 - Service: Plug and Play Device Manager ($sys$DRMServer) - First 4 Internet Ltd - C:\WINDOWS\system32\$sys$filesystem\$sys$DRMServer.exe O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe O23 - Service: XCP CD Proxy (CD_Proxy) - Unknown owner - C:\WINDOWS\CDProxyServ.exe O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe O23 - Service: hpdj - Unknown owner - C:\DOCUME~1\TIMOTH~1\LOCALS~1\Temp\hpdj.exe (file missing) O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe O23 - Service: SoundMovieServer - SoundMovieServer - C:\WINDOWS\system32\snmvtsvc.exe O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe O23 - Service: Stuffit Archive Name Service - Smith Micro Software, Inc. - C:\Program Files\Smith Micro\StuffIt11\ArcNameService.exe O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe O23 - Service: BitDefender Communicator (XCOMM) - SOFTWIN S.R.L - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe -- End of file - 7375 bytes
@tboy34 I don't know if you have solved your problem yet, but I had the same issue, so I thought to share with you, maybe will be helpful. I think this is the error that you were getting: In my case, it is because Spybot, the antispyware program ,is set to do that. I didn't see Spybot in your log, but maybe your anti-spyware/malware/virus program has some similar settings. If not, you might have your computer infected.
