Hello fellow humans. I am Erick. Nice to be back here (and not so nice). I do NOT know much about computers - this may be super easy for some of you. If you can get my cpu back to normal I want to give you a reward. (2 dvd's (mainstream movies or sexy movies, your choice), a piece of high quality candy, a Fantastic mix c.d. with great music, comedy, etc (you may persuade me to your stylings) [ the c.d. will be labled to the computer scientest (your name) who was able to fix ... this horrid problo .... and the proud honour of being the genius who fixed this mess I am in! 3rd time typing this here as the page keeps jumping to 'crackle.com'. Windows Vista. Hewlet Packard cpu. Firefox used for Browser. Windows mail for e-mail. Story: Updated my "Adobe flash player" - videos slowed-down even more. Ran my "Super Anti-spyware" which I have used for years - and still the same slow, sometimes halting videos. Ran my 'MalwareBytes' - and still the same- but now videos barely playing at all. A pop-up appeared, which is ultra rare for my system, it was the b.s. "brought to you by Shopperz" ad for tech support (1-844- number) w/the girls face on the side. I have a pic of it. Stupid me, I fell for it and called. "tech support" guy went in to my cpu and showed me just how at risk I am (I know, I know) unless I buy 1 of their 3 packages starting at 250.$ When I asked for the company name and a place to look them up he jumped off the phone and typed on screen that we were cut-off / he's calling back this second- i could still hear him on the phone- I realized it was b.s. - i hung-up / closed-out - and disconnected my router - shut the windows down - ran my "Ccleaner" and re-booted. - - Once restarted I could not click on e-mail links, firefox would not open at all, i.explorer would not open at all. I could still get e-mail and skype works. My friend set me up with "midori", which is horrid and shuts down every 5 min's, but at least I have 'almost internet' so I can beg ya'll for help here. -- I have looked into so many threads, "answers", forums... nothing worked at all. Just a brick wall every time. Firefox's answers are to "Open firefox and... (i can not open it) click the message button or the 'restart' button..." - Other 'anwers' are to restart in 'safe mode' and then use firefox (doesn't work- just the same spinning buffer circle for 6 seconds then nothing. A friend tried to have me set the cpu back a few days, but when we checked to see if we could do that (i think with Ccleaner looking at files available (?), he said we could not. Email links still can not be used. The internet has become MUCH slower, I am guessing that is the 'Midori' browser. Since that day (those hours) I found some bad programs in my control panel/uninstall - I managed to uninstall most of them, but 2 or 3, once I uninstall, it lays an egg of 2 more programs, and the circle continues. (some of those programs are: 'optimizer pro', 'safeGuard', 'Shopperz', and something like 'G-player'). (those 1st 3 are still there)- again, I uninstall one, and 2 or 3 are installed). I feel that the cpu is NOT seeing a connection between firefox, i.e., the e-mail links and internet connectivity. Anyone know how to solve this one? IF so, please e-mail me (Echdrum@optonline.net) as my internet only lasts for about 5 min's then shuts down - and I will be away from this cpu for a few days. If your fix works, I assure you I will place the name/'thank you' & such accolades (spelling?) on this thread/post. - Big hug in advance.