Can't burn

I use dvd x copy platinum and I can do phase 1 of the process, but not phase 2. It used to work just fine. I also can not burn music cd's or save pictures to a disk. It seems as if there is a problem with the burner??????? Any ideas? Help!!!!!! Thanks!!!!

 

Uninstall the burner in device manager and then re-boot and Let Windows recognize the burner again . See if that helps

 

this is going to sound really bad, but where is the device manager and if i unistall it do i have to re install it or from rebooting will it just recognize it automatically? thanks again!

 

my comp>control panel>system>hardware>device manager

 

thanks, but do i have to reinstall it once i unistall it?

 

you shouldnt have to,windows should pick it up

if it dont just re install it manually

 

I found it, but what actually am i uninstalling? the dvd-cd-rom drive? thanks

 

You should be uninstalling your burner

 

i don't see anything that says burner. what actually should it say. sorry, but i did not install this and have not a clue....thanks again

 

Under DVD/CD Drives in Device Manager that is where your burner is located . If you have 2 drives ( a burner and a CD or DVD rom)they will show there and if you have only 1 then that is all that will show. Find the burner and right click it and then click on uninstall

 

i tried that and still no luck. i tried doing it with nero and nothing works. any other ideas? thanks much!

 

tamlynn,
Since none of the ideas worked you might try this. Make sure all of the cables inside the computer are seated properly. If they are and you feel confident enough take the burner out and have a friend install it in their computer and see if they can burn w/ it. If they can not then it might be toast and you need to get another one

 

and make sure you are using media compliant with your burner. If your burner only burns +R(W), you can't use a -R(W) disc. Same the other way around.