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Can't install my printer

Discussion in 'All other topics' started by gatemaker, Mar 2, 2007.

  1. gatemaker

    gatemaker Member

    Mar 5, 2005
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    hi, i have re-installed windows xp and now my printer wont install!!
    When i plug it into the usb port i just get the following:

    There was a problem installing this hardware:
    hp deskjet 3822
    the printer driver is unknown.

    i have installed the driver off the CD, and tried uninstalling and re-installing a few times. I have downloaded the latest driver from HP but still the same message. I have established that my printer cable is OK and the usb port works fine with other devices.

    It worked fine before i re-formatted,
    Please help me,

    PS Windows xp sp2, HP deskjet 3822
  2. ireland

    ireland Active member

    Nov 28, 2002
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    DID ye download this for xp HP Deskjet 3822 Color Inkjet Printer

    HP DeskJet Full Feature software/driver: For USB or parallel cable,20.73mb,version 71.00

    Installation instructions:

    Caution! The printer's (USB or Parallel) cable must be unplugged before proceeding!

    1. Create a new folder on the hard drive before downloading the printer driver.
    Suggestion: "c:\dj3820"
    2. Download the driver to the newly created c:\dj3820 folder.
    3. Open the c:\dj3820 folder and double-click on the downloaded "exe" file. Once the files are loaded and driver installation screen appears, proceed to step 6. If this screen does not appear, continue with the next step to manually open the screen.
    4. Double-click on the c:\dj3820\Win2k_xp folder to open the folder.
    5. Double-click on the "setup" file to start the installation program.
    6. Follow the instructions on the installer screens to complete the installation.

    Last edited: Mar 2, 2007

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