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computer resets at the xp loading screen

Discussion in 'PC hardware help' started by jaynecobb, May 2, 2007.

  1. jaynecobb

    jaynecobb Member

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    hopefully someone can help with this.

    first, this is a hp763n w/ a pentium 4 2.53Ghz/512 ram/80gb hard drive. running xp.

    my buddy had comcast come out and install his cable and internet, then 3 days later the computer flopped.

    it (meaning the computer) boot up to a screen that basically says: "windows couldn't start normally". then it gives options to start in:
    1. safe mode
    2. safe w/networking
    3. safe w/ command
    4. last known good config
    5. start normally

    every time i choose one of the options it goes to the "windows loading" screen and then resets. it just won't advance past this.

    i tried the solution that hp gave, which was to hit F10 until the advanced options came up to run a diagnostic, but the system gives me the error "invalid boot.ini file"...booting from c\windows\

    any and all help would be greatly appreciated. i know that i am not a regular here in the pc forum, but i do have a some time in the dvd-shrink forum, and i have never had a problem go unsolved thanks to the great people here at afterdawn.

    thanks again to all that respond!!!
     
  2. 3lement

    3lement Regular member

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    Either your windows xp you imstalled on your computer isnt genuine or you have a very bad virus. Try putting the disc in that came with the computer sometimes it will fix it for you. if your xp isnt genuine then you have to buy a genuine version of it and reinstall it on the computer.
     
  3. ffg7

    ffg7 Regular member

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    3lement, a non-genuine xp won't cause that error.

    jaynecobb, is there info on that drive that you need? does the pc at bootup give you the option to do a system recovery by pressing f10 or something like that?
     
  4. PeaInAPod

    PeaInAPod Active member

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    Well for one the Windows install is definetly genuine as it came from a system vendor. Was this the first time your friend has had internet? If so I bet that some type of virus/spyware got onto his/her computer. My logic was this, they just got internet so they didnt have any anti-spyware/virus installed and the spyware/virus in question messed up the boot.ini file.
     
  5. ffg7

    ffg7 Regular member

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