I have puchased the coolsat 5000 about a year and a half ago. My buddy was the one who had set it up all the time for me, but unfortunately he is still in IRAQ. I have in the past tried to troubleshoot and have been unable to accomplish anything. I have tried to manually changed the #'s, but still no picture. The channels are all at full strength. I don't know if i have to do anything else, for it to get working. Any and all hekp would be much appreciated.