I am not sure where to begin? About one week ago I just suddenly was not able to access the internet(DSL). One day it was good, next day nada! Contacted my provider, determined after many things,for example going into safe mode , that it is not my connection with the provider. According to them it is my computer keeping me off! Their recommendations was to delete all of my security programs such as adaware, spybot, and even my norton which had expired and turn my windows firewall off and see if that makes a difference. Did It and NOOOO it did not make a difference. Now I am afraid that I am really gonna screw it up by trying to figure it out myself. at the time I had my guest account turned off and only using the administrator account, I have since turned the guest on and when I log on to it I can access the Internet with no problems. This has been going on for about 1 week. Now as of yesterday my computer will just turn off with no reason?? I was in the middle of using CloneDVD and with no warning it turned off and restarted on its own?? I have not done any scans , I have deleted them all and with no access to the internet on administrator where it seems that I have the problem I was not sure if by doing them on guest if it would be accurate?? Please help or I am going to have to call in a professional or something. I feel sure that I have a virus or something bad? thanks for any help!!