I am a mom who recently bought a portable hard drive to copy all the files off of a computer to put on a different computer. I paid over $100 for it!!! I didn't know enough about the thing to realize I needed to keep the password where I would find it if I ever forgot it. We were in the middle of a move and it's weeks later and my kids need the files put on this different computer. (the old one is gone forever and no way to get it back.) I bought a Western Digital portable hard drive and now I can't remember the darn password! I have tried everything to remember it. But my life was in chaos when this took place. Because of the stress I can't think of what I put in as the password. I have contacted the Western Digital Co. and they have told me the hard drive is so protected that unless I remember it it's now a useless $100 hard drive!!! I can not believe this!!! My son needs these files asap. Does anyone know how to retrieve a password when you lose it? Thanks!