boy, am I frustrated. I bought a new lite-on LH-18A1P to replace an existing TS-H552B which is burning erratically---sometimes great quality per Nero and sometimes zero quality. I took out the old and in with the new. however, when I try to decrypt with dvdfab I see: "Get DVD information fail 4096." In both dvd decrypter and dvdfab it recoginses the drive and even tells me the name of the dvd to be decrypted. however, when it goes to actually read the dvd, nothing. fails. I have checked everything I can think of, uninstall, re-install, uninstall nero, etc. Even changed the jumper settings to master, slave, etc. no go. Put back in my old TS-H552B and it works fine. I am stumped. I went to lite-on site and found literally no help at all. I don't understand what I am doing wrong. I thought one could do just like I did as a last resort---put it in and it automatically recogises it. device manager recognises the new dvd burner, etc. the only thing is that it will not read a disk or probably write, I guess. Is there some setting or something I am forgetting to do when I install a new dvd burner?? How can my computer tell me the name, etc. of the E: drive, but the darn thing does not work? But I throw the old one back in and it works like a charm? Any help or advice would be appreciated.