It displays a message that the disk is not recognizable. We have acquired and used a laser cleaning disk which it did cycle. But, it still says the disk may be dirty or is not an xbox game. Does anyone know what we can do to save the system? Is it possible it has some sort of virus? He does play live a lot. If it beyond repair what will happen to his live account? Does it transfer to the new system. I really hope it does not have to be replaced. I am a single mom. He is 12 I do not want to disappoint him. Can anybody out there help him? Any ideas?