Nero Customer Service Thanks

I just want to applaud Nero Customer Service. Last May, I purchased a full copy of Nero from Eagletronics.com. I tried to update my software and it was not accepting my key. Long story short, it was pirated. Eagletronics.com is gone.

After some e-mails back and forth with Nero customer service, they gave me a new key for an OEM version and I upgraded from them directly for $50 to the full version.

They did not have to do anything for me however they went out of their way to keep a customer happy.

Thanks

 

It is nice to hear accolades for a company's support, for once.

 

Hi jmc318,

I'm going to pass that on to our Nero representative here at aD. It seems that all I do is ask him to checkout problems that we can't solve.

He'd love to see something that's a compliment –

Thanks,

Pete

 

Hi jmc318,

I'm going to pass that on to our Nero representative here at aD. It seems that all I do is ask him to checkout problems that we can't solve.

He'd love to see something that's a compliment –

Thanks,

Pete