You would think that since Nero is one of the world's leading media burning software that they would not have sooooo many issues and stumbling blocks. Like really now...you go and buy the upgrade or newest version, thinking you are doing something good...it is nothing short of a nightmare to make the transition with all kinds of problems and issues. Why the developers could not have included all the necessary programming to completely uninstall whatever is necessary for the latest version to to install properly, all done automatically during the install. As it is, you get all kinds of issues and errors and are left searching around on the net in hopes of finding a solution...when all this should be addressed by nero themselves!! I'm stuck with it now, having shelled out the money for it, the program might be all wonderful with tons of various features etc, which is great...if they worked properly!! But they don't, no help, no support, you are just left hoping somebody else in the world has had the same problems and figured out how to fix it. Tell me that is a way for a leading software manufacturer to operate?