Originally posted by Cactkid. i would have said remove coaxial cable to update box as the update is through the lan port the reason i mention this is any info can only be taken in by lan as the coaxial cable is unplugged. are your cables old or new and connection are good and tight. Hi Cactkid. lan port......is that the ethernet plug your refering to, to keep plugged in and remove coaxial cable to do s/w update. What cables are you refering to old or new, good & tight? My coaxial cable is what was put in by vm about 7/8 years ago, it is connected in the corner of my room from the small white box and runs directly into the back of my kryptview box.