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phillips dvd+rw dvd8601

Discussion in 'DVD / Blu-ray drives' started by top123, Sep 22, 2004.

  1. top123

    top123 Member

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    hi new to this fourm, just got a dell and it came with a phillips dvd+rw dvd8601. and i cannot find anything about it not even on phillips web site or the net or dells site. the guy at the dell store said it was new duel layer but the firmware for the duel layer would not be out till later this year. does anybody know of this drive any info is aprisated
    top
     
  2. Elementz

    Elementz Guest

    I received the same burner with my Dell Dimension 8400. It's not a bad burner, and writes Dual Layer Discs just fine at 2.4x, but the only turn off to me is it's inability to write DVD-R media.

    You can find the manual here:
    http://support.dell.com/support/edocs/storage/P75084/
     
    Last edited by a moderator: Oct 5, 2004
  3. pcostanza

    pcostanza Member

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    I have the same drive and dvd's burned on it don't work in one of my dvd players. Every other burner by Dell has given me no problems.
     
  4. spm2600

    spm2600 Member

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    I also purchased a Dell Dimension 8400 with the same burner in it. When I received it, I had a completely defective drive and had it swapped out. After receiving my new one, I experience the same issue where I am unable to burn on DVD-R/RWs. I purchased a DVD+RW and it works fine and plays in all of my DVD players, but it is a little bit frustrating considering it was misrepresentation of the product...

    "1 W7065 ASSEMBLY, DVD+/-RW, 16X, HALF HEIGHT, PHILIPS, CHASSIS 2001"

    I did contact dell regarding this issue, and here is what they had to say...

    Thank you for contacting Dell Technical Support.

    I understand that you are unable to open the DVD-RW and DVD-R. .I
    apologize for the inconvenience caused by the issue and will ensure
    speedy resolution.

    The DVD drive that you have will not support burning DVD-R and DVD-RW
    media. It will burn the DVD+RW,DVD+R, CD-R and CD-RW media.

    For more information on the media types supported please visit the
    following link. The title is: Specifications: Philips DVD8601 DVD+RW
    Drive User's Guide

    The link is:
    http://support.dell.com/support/edocs/storage/P75084/en/specs.htm

    Ironically, when you view this document, it shows the drive as "Philips DVD8601 DVD+RW," which to me is a case of false advertisement.
     
    Last edited: Nov 17, 2004
  5. Elementz

    Elementz Guest

    I contacted Dell about the same issue, regarding mine, and was given the same run around. I then asked for an RMA number so I could return the system (As I was within the 30 day satisfaction period) and was then offered a $500 credit to keep the system. I agreed, and went out and purchased a $90 Pioneer A-108. True to their word, Dell had issued a $500 Credit on my next Credit card statement, so I was happy.
     
  6. spm2600

    spm2600 Member

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    I will do the same thing and see if I get some sort of reimbursement.
     
    Last edited: Nov 17, 2004
  7. spm2600

    spm2600 Member

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    After 3 email attempts, here is what I am getting from customer support:

    Dear *,

    The previous email agent is currently unavailable. To provide a quicker
    response, I am replying to your message.

    *, I apologize for the inconvenience to you with dvdrw drive &
    moreover I can understand your frustration. I assure you that I will
    provide you the best solution for the issue.

    I have gone through your case & it seems that you have a faulty dvdrw
    drive & it needs to be replaced.

    In order to do that, please provide the information requested below so
    I
    can setup your service:

    1. Contact Name:
    2. Address: (from your original order/ invoice)
    3. Current Shipping Address: (Address, City, State, and Zip) No PO
    Boxes
    please:
    4. Daytime Phone Number:
    5. Alternate Contact/ Phone:
    6. Order Number:
    7. Customer Number:
    8. Service Tag Number:
    9. Address you would like the system returned to, if different from the
    shipping address above.

    If you need any other information / clarification, please feel free to
    contact us, we will be glad to assist you.

     
    Last edited: Nov 17, 2004
  8. bill1996

    bill1996 Member

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  9. spm2600

    spm2600 Member

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    I’ve got an update for you guys. About a week later I received $90 from Dell. About a week after that, I received another $90 because they apparently did not record anywhere that they had actually sent me any gift certificates. So if you have this drive in your system, milk Dell for what its worth!
     
  10. skyfits05

    skyfits05 Member

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    i got this same burner in my dell about 2 months ago. it just died. can that just happen? i opened up the burner rom and it wouldnt go back in, just died.

    is there anything i can do since i havent had it that long? are these things defective??
     
  11. vinzul

    vinzul Guest

    yes tell dell get money back

     
  12. dmc1

    dmc1 Guest

    Hello I have this dvd burner (philips dvd8601) and want to transfer DV movies onto disk media
    I really new at this so what is the best format to use.
    +,-, rw, dl?????
    help
    thanks
    dmc1
     
  13. vinzul

    vinzul Guest

    if your burner burns +

    get + there better then -

    and as for what kind to use

    i use cheap media and it works ok
    but when i buy my sony+
    they work percfit but it all depends
    on your hardware
    just download the newest firm ware
    and start burning see what works best for ya

     
  14. dmc1

    dmc1 Guest

    Thanks
    DO I understand it right from the information above that the specific drive (philips dvd8601) in the thread does not do well with - media.
    Is that why you are specfically suggesting the +
    what about speed how many x for the media and at what speed should they be burned at???
    thanks
     
  15. bill1996

    bill1996 Member

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    The phillips 8601 will not burn - dvd's/ but if you cross firmware it to the benq1620 as I stated above it will not only be able to burn - dvd r and -dvd rw it will also do dual layer and burn certain 8 x disks at 16x speed.
     
  16. vinzul

    vinzul Guest

    bill iam not sure what your saying

    he says he has a dvd burner
    why will it not burn dvds
     
  17. vinzul

    vinzul Guest

    i read the forums all over again im not sure i under stand any thing

    one guys says he bought a dvd+rw drive
    and was lead to belive that it is a dvd+/- drive

    if it was it would state that it is a dvd+/-drive

    and as for better media + is always the way to go
    it just better

    but if your buner can only burn one type than thats what your stuck with

    and burn speed should be as slow has you can stand
    slower the better

    but i have never had any proble burning at high speeds
     
  18. dmc1

    dmc1 Guest

    WOW this is great stuff
    Since the drive supports DVD+ and you guy recommend it over the other formats I guess I will leave it be and get +media

    On this Conversion. Why would I want to do all of that
    If + is the best and I can burn those why would I want to go though the trouble of doing it.
    What does "cross flashing" mean?
    WHat is "firmware"??

    Sorry for the stupid questions but in a few weeks I'll answer the stupid ones here whiule you guys tackle the hard ones
     
  19. vinzul

    vinzul Guest

    firmware is like a update for your hardware

    not sure what crossflashing is
    ill try to find out tho
     
  20. bill1996

    bill1996 Member

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    Crossflashing is when a burner(the phillips 8601) can be cross flashed to then become a benq 1620. It's a little tricky but fairly easy. Once you cross flash then you update the firmware to the new burner. The advantage of this is like I stated earlier. I too (HAD) my burner as the phillips 8601 with the limitations of only burning + dvd's. After I crossed flashed, then my burner (became) the benq which allowed me to burn - dvd's and also at a higer speed rate. I'm burning fuji + & - 8x dvd's at 12 x speed using nero. read my link above on how to cross flash.
     

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