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ran a spyware and now I don't have an internet connection

Discussion in 'PC hardware help' started by chewy35, Oct 10, 2007.

  1. chewy35

    chewy35 Member

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    I have a computer that couldn't log into e-mail, so I ran an antivirus and spyware on it. Now it doesn't get an internet connection. There are no conflicts on the device manager. Please, help me out. I don't really want to take it out to a pc shop. I just can't figure out what it is. Thanks again!
     
    chewy35, Oct 10, 2007
    #1
  2. ddp

    ddp Moderator Staff Member

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    do a system restore to before your problem started.
     
    ddp, Oct 10, 2007
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  3. DoubleDwn

    DoubleDwn Regular member

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    What kind of internet connection do you have? What kind of networking hardware? Do you have an IP address? What is it? Can you ping your DNS server?

    You may just have a corrupt TCP/IP stack. Download this, and run.
    http://www.snapfiles.com/get/winsockxpfix.html
    It should rebuild the stack and may fix the problem.

    ~Rich
     
    DoubleDwn, Oct 11, 2007
    #3
  4. chewy35

    chewy35 Member

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    Rich,
    I had called a PC in town and they had mentioned the same thing. I was already frustrated, but let me try this first. Thanks.
     
    chewy35, Oct 11, 2007
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  5. GrandpaBW

    GrandpaBW Active member

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    Rich, if he doesn't have an internet connection, he can't do that. :)
     
    GrandpaBW, Oct 11, 2007
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  6. ddp

    ddp Moderator Staff Member

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    he is on the net as he is posting so is using a computer to do so.
     
    ddp, Oct 11, 2007
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  7. chewy35

    chewy35 Member

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    I'm actually on another computer I have at home. The one affected is one that I had sold to my sister in law. I'm going to get to work in a few minutes, wish me luck!
     
    chewy35, Oct 11, 2007
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  8. chewy35

    chewy35 Member

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    I ran the stack fix and I still don't have a connection. Any suggestions?
     
    chewy35, Oct 11, 2007
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  9. ddp

    ddp Moderator Staff Member

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    how about system restore?
     
    ddp, Oct 11, 2007
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  10. chewy35

    chewy35 Member

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    the restore point is after the damage was done. I think I'm gonna have to drop the cash to have it repaired.
     
    chewy35, Oct 11, 2007
    #10
  11. ddp

    ddp Moderator Staff Member

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    how about before the email problem?
     
    ddp, Oct 11, 2007
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