Sorry to be a bother with this, but there's relatively nill support on Samsung's site, and LightScribe.com is having a "page not found" error after filling out the support form there. The main problem is that neither the LSS program or SureThing Labeler recognize the drive as lightscribe. I've also tried the diagnostics tool that LightScribe.com provides, which also states there's no lightscribe drvie. I haven't yet burned any dvds with it, but it does recognize blank media to write on (and even lists the lightscribe program to burn labels as an option to use on the autoplay menu), so I'm assuming that the drive is operational. I'm using Vista, I have updated the drive's firmware to S05, and have the latest LSS version straight from LightScribe.com. One odd thing is that in the device's information, the driver is listed as from Microsoft (I'd of thought it would be Samsung). But I can't correct this on my own of course because Samsung doesn't provide drivers (though it might be of no consequence anyway, I'm trying to provide as much information as I can). Oh, also, the drive is an OEM and came with no manual or software -- although it was SUPPOSED to, going by the order specs on Newegg.com. I was planning on letting that slide if I could get things working on my own, which they don't seem to be. Any help is graciously accepted. Thank you in advance!