I give up. I have looked everywhere and there apparently is no solution other than to purchase a new DVD recorder, I guess. A little history on my adventures with this machine. This is the third one we have had (kept getting them replaced by warranty guarantee). They have all given up the ghost. The last one went out today apparently. It always ends up the same way pretty much. This one will not record on our 4x Memeorex DVD + RW disks. It goes through the paces, as far as recording, but then when you try to play back what supposedly you just recorded, nothing. We have been using these machines for over 2 years now. Recorded many DVDs and have a substantial library (258 DVD recordings - about 550 movies and programs. Its been fun, but the damn things ain't supposed to just up and die on ya. I have not been able to find any upgrade of any kind. There has never been a web page from these guys or support of any kind. I was just recently in a Radio Shack and the Name Accurian is still being used there on different products. There is one last hope, a phone number on the back of the manual. I don't know where it is going to get me. I'll let you know. BMW100 PS: Have a happy New Year everybody!