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Trojan Gen 2

Discussion in 'Windows - Virus and spyware problems' started by gamester0, Jan 27, 2015.

  1. gamester0

    gamester0 Member

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    My Symantec Endpoint is infected with Trojan Gen 2. I also have BitDefender 2015 installed. BitDefender pops up as the "gen:variant.strictor.71042" virus pointing to the infected Symantec temp file.
    Both antivirus keep popping up saying "virus has been detected" .However, I'm unable to remove it successfully. I have tried removing Symantec, but even that fails. Have also tried Kaspersky specific virus tool removal kit, yet unsuccessful. Please help.
     
  2. 2oldGeek

    2oldGeek Active member

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    Hi gamester0,

    Let's see if we can do you some good....

    If you are running MBAM Premium please disable it and your Antivirus then:


    Download [​IMG]Malwarebytes Anti-Rootkit to your desktop.
    • Double-click the icon to start the tool.
    • It will ask you where to extract it, then it will start.
    • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
    • Click in the introduction screen "next" to continue.
    • Click in the following screen "Update" to obtain the latest malware definitions.
    • Once the update is complete select "Next" and click "Scan".
    • When the scan is finished and no malware has been found select "Exit".
    • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
    • Open the MBAR folder and paste the content of the following files in your next reply:
      • "mbar-log-{date} (xx-xx-xx).txt"
      • "system-log.txt"




    [​IMG] Scan with Farbar Recovery Scan Tool

    Please download Farbar Recovery Scan Tool x64 and save it to your Desktop.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • When the tool opens click Yes to disclaimer.
    • Make sure that Addition option is checked.
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach both logs to your next reply.

    2oldGeek
     
  3. gamester0

    gamester0 Member

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    The logs are attached. Thanks in advance
     

    Attached Files:

  4. 2oldGeek

    2oldGeek Active member

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    Are you able to download and run Malwarebytes AntiRootkit? Malwarebytes AntiMalware cannot find it and must be disabled in order to run MBAR....

    oops I was too quick.. I got your logs..
     
  5. 2oldGeek

    2oldGeek Active member

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    [​IMG] Multiple Resident Protection warning!

    Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another one as harmful, leaving your system unstable and even damaged. Please choose only one from the list below to stay with and uninstall the others:
    • Symantec Endpoint
    • BitDefender
    Uninstall procedure:
    • Press the [​IMG] + R on your keyboard at the same time. Type appwiz.cpl and click OK.
    • Search for each uninstalled entry, right-click it and select Uninstall.
    NOTE: This should be done before any other steps are taken.
     
  6. gamester0

    gamester0 Member

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    Have been able to download Malwarebytes AntiRootkit. No infections found. Symantec has been uninstalled. Thanks.
     
  7. 2oldGeek

    2oldGeek Active member

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    Sorry I had to be away for awhile...

    How is your computer running now???
     
  8. gamester0

    gamester0 Member

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    Yes..its working fine now..Thank you
     
  9. 2oldGeek

    2oldGeek Active member

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    Good, enjoy... :)
     

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