1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Trouble installing new DVD burner

Discussion in 'DVDR' started by scott6169, Apr 5, 2005.

  1. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    I just bought a new dvd burner. I went through the steps to set it up and it will not respond at all. I checked the driver for the usb port and it says that the USB mass storage device has a problem. What can I do?
    Please help
     
  2. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    Please someone help me I cannot figure this out for the life of me
    I know i have a problem with the USB mass storage but cannot figure out what it is.

    Please help!!!
    I would really really appreciate it
     
  3. bbmayo

    bbmayo Active member

    Joined:
    Oct 31, 2004
    Messages:
    5,088
    Likes Received:
    0
    Trophy Points:
    96
    Did your burner come with drivers?

    What operating system are you using?
     
  4. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    I am using Windows XP. It came with driver disk for win 98se edition but it said i should not have to do anything for xp.
    It said it would automatically detect it and assign it a new drive letter.
     
  5. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    I also tried to update the new driver everyway. Should I maybe put the 98se disk in?
     
  6. bbmayo

    bbmayo Active member

    Joined:
    Oct 31, 2004
    Messages:
    5,088
    Likes Received:
    0
    Trophy Points:
    96
    OK try this.

    - unplug your DVDRW
    - go into device manager and uninstall your USB controllers
    - restart your system and let windows install the drivers automatically
    - Now go back into your device manager and make sure your controller is listed as "Enhanced USB controller"
    - If not listed as enhanced or something close to that then you don't have USB 2.0 and will have a problem running your DVDRW.
    - if your controllers are listed as enhanced then you should be good to go.
    - Plug the power cord into your drive and then plug the drive into your USB port and let windows install it automatically.
     
  7. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    Ok I uninstalled all the controllers.
    I checked when came back on and they all were there again the top one says USB 2.0 Enhanced Host controller. The burner still didn't respond when I plugged it in.
    Just got the mass storage thing again.
     
  8. bbmayo

    bbmayo Active member

    Joined:
    Oct 31, 2004
    Messages:
    5,088
    Likes Received:
    0
    Trophy Points:
    96
    How many USB slots does your computer have? Try different slots.

    What is the brand/make or your DVD writer?
     
  9. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    I have 2 slots. I tried both same thing.

    I/O Magic 16x.
    Do you think it is the burner?
     
  10. bbmayo

    bbmayo Active member

    Joined:
    Oct 31, 2004
    Messages:
    5,088
    Likes Received:
    0
    Trophy Points:
    96
    Disconnect your drive...

    Install the win98se drivers
    reboot
    then plug drive in and see if that works
     
  11. bbmayo

    bbmayo Active member

    Joined:
    Oct 31, 2004
    Messages:
    5,088
    Likes Received:
    0
    Trophy Points:
    96
    Is this your drive?

    [​IMG]
     
    Last edited: Apr 5, 2005
  12. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    Yep that would be it.
    Are these ok?
    Honestly
     
  13. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    Will installing this mess up my computer?
     
  14. bbmayo

    bbmayo Active member

    Joined:
    Oct 31, 2004
    Messages:
    5,088
    Likes Received:
    0
    Trophy Points:
    96
    Yes these drives are very good external DVD writers.

    What software do you have installed (DVD/CD writing type)?
     
  15. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    It came with nero.
    I heard to get a dvd decryptor is that what you mean?
    I have a laptop with a cd burner in it that I am installing this on does that make a difference?
     
  16. bbmayo

    bbmayo Active member

    Joined:
    Oct 31, 2004
    Messages:
    5,088
    Likes Received:
    0
    Trophy Points:
    96
    No that shouldnt matter, but what software do you use with your CD burner. You may need to uninstall all of your CD/DVD type software and give it another go.

    You can install the win98se driver and it shouldnt cause any problems, but make sure the drive is not connected when you load the drive.
     
  17. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    You mean like like Roxio cd maker or what?
     
  18. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    I really want to be able to burn cd's still too.
     
  19. bbmayo

    bbmayo Active member

    Joined:
    Oct 31, 2004
    Messages:
    5,088
    Likes Received:
    0
    Trophy Points:
    96
    You can just reinstall it after you get your DVD burner working but your software may be conflicting with it right now.
     
  20. scott6169

    scott6169 Member

    Joined:
    Apr 3, 2005
    Messages:
    45
    Likes Received:
    0
    Trophy Points:
    16
    Ok I uninstalled it.
    What about the dvd player....my drive is cdwr but not dvd wr.
     

Share This Page