I'm going crazy with this phone tools software. I have a Motorola V265, and I finally have everything set up, the software is updated to the 3.2 version. When I plug in my phone, the phone on my computer shows Verizon, everything looks ok, but when i try to transfer a ringtone or synchronize my phone, I get a message that it is unable to communicate with my phone. I have been working on this for weeks and it is driving me nuts. Has anyone with the V265 gotten this thing to work and know how to get around this problem?