I just bought the program but it is frustrating. I have been trying to convert a number of Real Audio files to mp3 or wav. Some will work and some won't. They are archived files from a website that permits downloading and personal use. I want to make CD's of the converted files to listen to at a later time, in the car or when walking. When it works, it's great! Decodes and recodes a file in a few seconds. I had been using dbAmp which takes forever and the output quality is often poor. Can anybody help me? I've tried e-mailing support at Wisecroft and can't get through their plugged up mailbox. Thanks.