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xp hangs at splash screen

Discussion in 'Windows - General discussion' started by ptkut, Mar 1, 2007.

  1. ptkut

    ptkut Member

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    Hi, my friend has a pc with windows xp, she said this problem started about 2 weeks ago. Anyways the computer keeps restarting at the xp splash screen. The good thing is i can log into safe mode. I tried system restore and disabling some programs in msconfig startup but both didnt work. Any ideas whats causing this and how to fix it?
     
  2. rcrockett

    rcrockett Regular member

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    Try booting the computer from the Windows XP installation disc, and then do a repair installation.

     
  3. ptkut

    ptkut Member

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    i got some more info on the blue screen. it says "stop:c000021a {fatal system error} the windows logon process system process terminated unexpectedly with a status of 0x000000080 the system has been shut down".
     
  4. ptkut

    ptkut Member

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    Welll heres the weird part, there are 2 xp installations on this computers, You know when you frist start the computer is aske u which xp you want to start, well the main one(the first one) is the one that keeps rebooting so i took out 1 of the ram sticks, and it starts now, But the 2nd installation starts with both ram sticks in. So is it the ram? and plus it starts up in safe mode too so would a bad ram stick cause it to keep rebooting on one xp installation and not the other?
     
  5. Morph416

    Morph416 Active member

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    Use MemTest86 to check both ram sticks, in both ram slots. One at a time.
     
  6. ptkut

    ptkut Member

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    hi, thanks i tested both stick and they both appear to be good so i installed and ran avg free and i got 1 virus called "trojan horse generic.xfb, file name-11533842.exe". So i deleted it and the computer starts up now. But i will keep you informed just incase it starts messing up again.
     
  7. scorpNZ

    scorpNZ Active member

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    There's two options run a hijack this log and post the results and get some feed back just incase there's a file that any of the scanners don't pick up,the second option is has the comp been reformatted in the past year if not do it (a reformatt after a year of use is good maintenance),then when all updated etc create a 2nd limited account so no installing can be done unless logged in as admin.

    If there is no install cd of a microsoft OS,look in "my computer" ,there should be another hdd drive (a partition perhaps called D)that will be the recovery console,it's just a mater of knowing which F button to push on start up (if there's no ifo when the dos screen comes up) to start the file recovery or a more destructive recovery = reformatt

    regardless of what you do,she needs to be more aware of how to stay safe online get her to go to cnet,techrepublic and hp they have articles and subscriber emails on how to stay safe online as well as other good stuff on maintainence etc
     
    Last edited: Mar 3, 2007
  8. ptkut

    ptkut Member

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    Logfile of HijackThis v1.99.1
    Scan saved at 12:34:34 PM, on 3/3/2007
    Platform: Windows XP (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 (6.00.2600.0000)

    Running processes:
    C:\WINDOWS3\System32\smss.exe
    C:\WINDOWS3\system32\winlogon.exe
    C:\WINDOWS3\system32\services.exe
    C:\WINDOWS3\system32\lsass.exe
    C:\WINDOWS3\system32\svchost.exe
    C:\WINDOWS3\System32\svchost.exe
    C:\WINDOWS3\Explorer.EXE
    C:\WINDOWS3\system32\spoolsv.exe
    C:\WINDOWS3\System32\hkcmd.exe
    C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
    C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\WINDOWS3\system32\drivers\KodakCCS.exe
    C:\WINDOWS3\System32\NMSSvc.exe
    C:\WINDOWS3\System32\svchost.exe
    C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    O3 - Toolbar: Burn4Free Toolbar - {70DE7956-479D-4eb7-8641-2B45774C350E} - C:\Program Files\Burn4Free Toolbar\v2.0.0.2\Burn4Free_Toolbar.dll (file missing)
    O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS3\system32\msdxm.ocx
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS3\System32\hkcmd.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
    O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
    O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS3\System32\Shdocvw.dll
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll (file missing)
    O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
    O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
    O16 - DPF: {33331111-1111-1111-1111-611111193423} -
    O16 - DPF: {33331111-1111-1111-1111-611111193429} -
    O16 - DPF: {33331111-1111-1111-1111-615111193427} -
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1027757859827
    O16 - DPF: {64311111-1111-1121-1111-111191113457} - file://c:\eied_s7.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1027757848014
    O16 - DPF: {DAB941D8-BC94-4819-AB4D-5598C65FA3FE} - http://gpstool.globaladserver.com/v30/gpstool.cab
    O20 - Winlogon Notify: igfxcui - C:\WINDOWS3\SYSTEM32\igfxsrvc.dll
    O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
    O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe (file missing)
    O23 - Service: Automatic LiveUpdate Scheduler - Unknown owner - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe (file missing)
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak Camera Connection Software (KodakCCS) - Eastman Kodak Company - C:\WINDOWS3\system32\drivers\KodakCCS.exe
    O23 - Service: LiveUpdate - Unknown owner - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE (file missing)
    O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS3\System32\NMSSvc.exe
     

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