My husband and I have done everything we know possible to burn dvd's. We are using decrypter and shrink (paid for it) and then using all different types of burning software. But no matter what program we use to burn, it gets to the final step of burning and tells us that we need to insert blank dvd or cd. Well, its already inserted. So we have tried cd-r, cd-rw, dvd-r, and dvd-rw's. Do we need to format or something or why is it not recognizing that there is a cd or dvd in there. We are at a complete loss, and it has consumed our last 4 days. HELP PLEASE! Thanks in advance to any response.