I purchased a 40gb (non-photo with click wheel) ipod a little over a year ago. About 10 months into ownership, it froze and the "sad ipod" icon appeared. After much discussion the apple service people and reviewing the support suggestions on the web site, it had to be sent in for repairs. I received what looked like a brand new 40gb. The same thing happened 2 months later and I just sent it back for service (luckily, I have the extended warranty). I keep asking Apple if this particular ipod has a manufacturing flaw. Their obvious response is "NO". Does anyone have any insight?