Hi. I have the nokia 5800 xpressmusic (red) with v.11. I haven't updated the firmware yet, and then I read about the new firmware (v.20). The problem is that u can't update ur phone to v.20 over the air (using the phone) and when I turn on Nokia Software Updater, it says that "Nokia Software Updater has attemted to connect to the internet but has failed three times" even though my internet is on. Also, it says that it might have something to do with the firewall but nothing is wrong with it. Could someone help me by telling another way of getting the update? Thanks!