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addaware problems.

Discussion in 'Windows - Virus and spyware problems' started by Heaseba, Oct 5, 2013.

  1. Heather59

    Heather59 Member

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    Thank you.2oldGeek :D
     
  2. 2oldGeek

    2oldGeek Active member

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    I may have found the problem.. It very well could be a bad drive but, we can do some checks and find out.. Allow me to finish going over this rather long scan and it may be a while before I get it figured out so don't give up on me.. As the Terminator said: "I'll be back."
     
  3. 2oldGeek

    2oldGeek Active member

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    Hi Heather,

    You have a little malware that I’ll give you a fix for after we check your drive.

    • Click on the Start orb, bottom left.
    • Click on Computer in the right pane.
    • Click the C drive icon once to highlight it, and then right click it.
    • In the right click menu, select Properties.
    • In the Properties window, select the Tools Tab.
    • In the Error-checking box Click the Check now… button.
    • In the box that opens put a check mark by Automatically fix system errors and Scan for and attempt recovery of bad sectors then click Start
    • In the next box Click Schedule disk check

    You must now re-boot the computer and the Test will run. It can take quite a while so don’t be too impatient..

    When it finishes Let me know the outcome. That is: if it found and repaired any bad sectors??

    2oG
     
  4. Heather59

    Heather59 Member

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    K I will do that restart now as I am about to head to bed anyway. I'll get back with you, tomorrow. Thanks.
     
  5. 2oldGeek

    2oldGeek Active member

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    Sweet dreams..
     
  6. Heather59

    Heather59 Member

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    I don't know what happened. I went off to bed and I don't know if it 'found and fixed' anything while I was away. There was nothing up this morning but my log in screen.
     
  7. 2oldGeek

    2oldGeek Active member

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    How is it running now? still having problems?
     
  8. Heather59

    Heather59 Member

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    I haven't noticed any improvements.. :(
     
  9. 2oldGeek

    2oldGeek Active member

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    do you know how to go to the device manager and update a driver?
    You have 1 that's missing.. don't know if that's the problem but it is a device driver.
     
  10. Heather59

    Heather59 Member

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    I can do that. Which driver is missing?
     
  11. 2oldGeek

    2oldGeek Active member

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    Look in the Device Manager and there should be a yellow ? question mark, marking the missing one.
     
    Last edited: May 2, 2014
  12. Heather59

    Heather59 Member

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    Oh.. that is the computer itself. when I try to update it, it says it has no driver available.
     
  13. 2oldGeek

    2oldGeek Active member

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    OK, that was just a shot in the dark.
    I don't see anything that might be causing the problem. You have a little Adware but nothing to be concerned about.
    Try what ddp suggested about a diagnostic program from the manufacturer. That's about all I know to suggest also.

    Let me know,
    2oG
     
  14. Heather59

    Heather59 Member

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    Sorry for the long silence. Life gets frantic sometimes. Nothing has changed. I have a replacement HD that will go in once I transfer off my files to a jump or CD. am convinced it is the computer, and possibly the Motherboard as 2 of my USB ports have ceased to work. Can't afford to replace the computer, so my on line activity may well end up being restricted to a laptop, in the near future.
    Thanks for all you help. Bless you! *hugs*
     
  15. ddp

    ddp Moderator Staff Member

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    could also be a software issue causing the usb ports to stop working as have run into that a couple of times. the reload of windows will till if that is the situation or not.
     

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