I held in the reset botton as suggested and plugged in the power but the box refueses to power up whilst the reset button is pressed in. When I let go the reset button there is no life in the box, so I have to pull the power cable out and replug the power to get the box to boot up. I have the files now saved to an SD card but I am still not getting the recovery mode. Any idea what Im doing wrong. Do I need to backup the files first before the box will go into the recovery mode.