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Avoid dealings with PhixClothing at all costs

Discussion in 'Safety valve' started by gwendolin, Aug 18, 2006.

  1. gwendolin

    gwendolin Senior member

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    I would like a member based in the UK to do me a favour. My teenage son recently made a purchase from a Company located at Norwich, Norfolk NR1 1DD UNITED KINGDOM and has not received his goods. Further details will be supplied in PM if someone is willing to assist. Thanking you in anticipation.
     
    Last edited: Aug 19, 2006
  2. forkman

    forkman Member

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    I'm in the Uk if there is anything i can do i'll help.
    But i live in Devon (a good 7 hour drive from Norich) and if you have ordered online what could i do ?
     
  3. gwendolin

    gwendolin Senior member

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    Basically what I would like is some info on the Company..mainly the phone number. I was hoping someone who lived nearby could do some enquiries for me. Thanks for your reply though.
     
  4. gurnard

    gurnard Regular member

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    qwen hi X :)
    if you like i'll help if i can PM me and i'll send you my e'mail

    try this link as well

    http://www.192.com/
     
  5. gwendolin

    gwendolin Senior member

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    Hi gurnard, I have sent you a PM, have your "wet fish" handy to slap em with, Cheers.

    If you cannot help I will try a phone call....Oh the expense!!!
     
  6. janrocks

    janrocks Guest

    Hi.. I'm a business. Maybe if nothing else works.....
     
  7. gwendolin

    gwendolin Senior member

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    @janrocks, Thanks also, it's just something my son purchased and it hasn't been sent after 2months and they're ignoring our emails, gurnard has offered to help. Do you know of phix clothing??
     
  8. pulsar

    pulsar Active member

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    Last edited: Aug 20, 2006
  9. gwendolin

    gwendolin Senior member

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    @pulsar, Yes thats the compamy alright, their web site gives the address as 100 Prince of Wales Road, Norwich, Norfolk NR1 1DD, I checked out the directory given by gurnard and couldnt locate a phone number for them either. Funny thing my sons first order was delivered within 2 weeks...a really smart jacket...just cannot understand why there's problems getting this one.

    I really appreciate ALL the help I am getting from you guys, Cheers.
     
  10. phixuk

    phixuk Member

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    Hello,

    My name is Caroline from Phix Clothing.

    We found this url from checking our statcounter which gives us information on where are users are visiting are site from.

    Please could you give me information on your order so I can sort this out for you. This appears to be a mistake as we always despatch everyones order and want every customer to be 100% satisfied.

    My e-mail is [removed] please contact me asap.

    Many Thanks,
    Caroline
     
    Last edited: Aug 20, 2006
  11. gurnard

    gurnard Regular member

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    hi :)
    their account at Ebay has been closed
    there is another phix just down the rd

    PHIX CLOTHING LTD. 76 ST. LEONARDS ROAD NORWICH NR1 4JF Map Photo More Info
    Distance from NR1 1DD: 0.45 miles

    will know more monday
     
  12. creaky

    creaky Moderator Staff Member

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    @phixuk - Caroline, i've had to remove the email address however i've passed it to Gwen privately
     
  13. gwendolin

    gwendolin Senior member

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    To everyone who has responded to my post, [bold]Thank You[/bold] I am overwhelmed with the assistance offered...it is wonderful to know that members are so willing to offer assistance when needed. I will send an email and will certainly report back as to the outcome. I am certain there has been some type of oversight and i have no doubts that the matter will soon be resolved.
     
  14. gwendolin

    gwendolin Senior member

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    Well sad to say, some 24 hours later there has been no response to my email...seems like my thoughts on a resolution were incorrect.

    I have just been informed I can lodge a case against the "supplier" through PayPal so I am regrettably taking this course of action,
     
    Last edited: Aug 21, 2006
  15. pulsar

    pulsar Active member

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    So much for Caroline at phixuk. It really annoys me when these companies just take the p*ss out of customers. The internet is great, but when you get these sh*t outfits, it just spoils it all.

    Bunch of fr*gging t*ssers...
     
  16. gwendolin

    gwendolin Senior member

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    @Pulsar, I now tend to agree with you, I dont think Caroline does exist, I was hoping there would be a reply to my email when I awoke this morning but no such luck. Guess I will just now leave it in the hands of PayPal. Cheers.
     
  17. janrocks

    janrocks Guest

    Hi.. You can always try checking if they are a real company here.

    http://wck2.companieshouse.gov.uk/

    There is a UK trick with ebay and paypal..they always say allow 28 days for delivery..paypal won't refund after 30 days. Don't hold your breath when dealing with businesses (especially ebay businesses) in the UK.

    I pay C.O.D on everything these days because I was ripped off lots of times on ebay, paypal or not..
     
  18. gwendolin

    gwendolin Senior member

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    @janrocks, My son has dealt with them only recently and had no problems with his first purchase, it's this latest one that's giving us grief.
     
  19. pulsar

    pulsar Active member

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    The fact they are uncontactable by phone is strange to say the least...
     
  20. gwendolin

    gwendolin Senior member

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    @pulsar yes I agree and the fact that they STILL refuse to respond to any correspondence doesnt help restore any faith in having the matter solved in a satisfactory manner. It appears caroline, if she does represent the company concerned was "talking through her hat"

    Its funny because their web site states it will respond to emails within 24 hours.
     

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