Avoid dealings with PhixClothing at all costs

Hello Jonathan,

I have just corrected the mistake on your account which had the items marked as unsent. It should now reflect this when you login.

You can now e-mail me with anymore questions you have. I hope your items arrive asap.

Thanks,
Caroline

 

@ddp,

Sure did, but still would NOT recommend them to my worst enemy.

 

hello all, sorry ive been ignoring this (being a student i cant afford the internet these days!)
the viciousness of the reply's to those who were pro-phix is rather worrying. While those of us who had grievances with these guys are justified in our anger, its a bit harsh to take it out on these (apparently) satisfied customers. i remind you that before i joined this thread, i had previously ordered from phix and had no problems.
dont forget that there is a general consensus that phix is a bussiness, just a rather crap one.
to be honest, this thread needs to keep going until we reach a satisfying conclusion, which in all fairness is neigh on impossible. however arguing amongst ourselves is petty and wont solve a thing.

 

phix....looks like your doing rather well..

wheres my jacket tho which you have told me you will fix for months?

 

As it seems that phixclothing acctually replies to this forum, rather than to emails, i would like to complain.
- My order of three items for a bit over 100£ is not yet here, even though it now is a week later than MAX deliverytime.
-Also my emails for getting the trackingnumber of the package has not been replied.
I'm starting to think the whole company is some sort of semi-scam.
Like you scam some people, and deliver to some.

Anyways, i hope this can be sorted out.
And at last - a little advise:
Hire some teenager or something, to reply to customer emails
and at least explain why the package hasn't been sent yet!

 

This was left in my shoutbox


fenthic88 (17 Aug 2007 6:41) hey there Gwendolin!
I read about your little adventure with Phixclothing.com, and I'm happy that you won the case!
Now like many others, I'm experiencing the same problem. Could you give me Caroline's e-mail?
I would appreciate it

Warmest regards

 

As a matter of fact, i could use the direct adress too xD

 

So I ordered from Phix on Aug 19th, began to worry after a few days because my order was in 'pending' status, it still is. I sent emails and have received no replies. Can someone send me the direct email address to someone at Phix? A phone number would be even better. Phix if you are reading this I'm almost ready to call my credit card company to reverse the charges, I have no desire to go through what these other people have dealt with.

 

For what it's worth, here's her email addy


caroline@phixclothing.com

Good luck...you're going to need it....my, just when they said they had changed their way of operating.

 

Auden_90,

that order was despatched on Friday. for those wondering It consisted of a few items, 1 of which was temporarily out.

Ness... Please could you give me information on your order, there is no reason you shouldn't be able to get through to us as the e-mail system has been working fine since 16th August.

My direct e-mail is caroline@phixclothing.com


Thanks

 

im posting on here that i have AGAIN emiled caroline informing her of my order which was never received...

just to show everyone this was the email that was sent.

" AGAIN i am informing you that i have never received this order...shocking really.

im also posting this on the forum so everyone else can see ive sent it..i expect something done including a reply either by email or on the forum.soon.

James

>From: "Phix Clothing" <orders@phixclothing.com>
>To: "mrj_wright@hotmail.com" <mrj_wright@hotmail.com>
>Subject: Your order at Phix Clothing, order #6664325
>Date: Sun, 5 Nov 2006 12:29:43 -0800
>
>Dear James wright
>Thanks for shopping at our store
>
>Your order details are
>1x #JACKLBLACKS/443 Black Lightweight Jacket (Small 36/37) Options: = £23.99
>
>PayPal (Includes Debit and Credit Card)
>Royal Mail First Class £3.49
>Taxes£0.00
>-------------------
>Order total £27.48
>
>
>
>Phix Clothing
>orders@phixclothing.com
>
>You will receive payment confirmation in another e-mail
>
>Store powered by Comersus ASP e-commerce
>http://www.comersus.com
>
"

i hope something is done

 

James,

Check your junk mail folder.

We have e-mailed you twice and I don't think you are getting them.

 

i want to point out caroline did email me back straight away. however i should also point out that she has lied again. ive only recieved one email.

caroline im contemplating you offer, and unfortunely cannot be hooked to my hotmail all day hence why you did not receieve a reply straight away.

 

OK James,

I have not heard anything back from you regarding sorting it out?

 

Caroline, you have all of James' details.

Why dont you just end this rubbish and give him his purchase

It's seems that you are not improving your service as stated...more unhappy purchasers are still coming forward.