Avoid dealings with PhixClothing at all costs

i received my jacket from phix...it looks really good if not for one problem

it is by far THE BIGGEST small jacket ive ever owned...too call it baggy is polite..

so caroline what do i do..it took you a year to deliver me one jacket...which unfortunetly dont fit....so what should i do...???

 

This is taken from a new thread


Posted Message
andypunk
Newbie
11. September 2007 @ 04:31 Link to this message Report an offensive post
For Caroline(phixuk)from phix clothing

Im from Calexico, California (united states)
I'm waiting for my order
i ordered a pair of boots
ive been waiting for two months
phix clothing just ignore my messages.


I want my boots
Im so disappointed and displeased
where is my order
what's happening


hope that you can help me


you can contact me by message or email

andy_punk23@hotmail.com









Date Ordered: Tuesday 17 July, 2007

Products
------------------------------------------------------
1 x Leather Winklepicker 3 Buckle / Zip Black Shoes () = $129.86
Foot Size 10
------------------------------------------------------
World Zone Rates (Shipping to United States: (calculated by price)):
$19.08
Sub-Total: $129.86
Total: $148.94
[/q]

 

Hello Andy,

I have checked your order status and it was sent 5 weeks ago.

I have checked the whole system and there are no emails from you. I will email you now, if you don't receive it can you e-mail me confirming your address postal address please.


Thanks,
Adam

 

Hi adam

Caroline send me this by hotmail

Hello Andres,


I understand you have not received your order yet.


Thanks for letting us know and I am sorry that there has been a delay in your receiving them.


Please could you confirm your full postal address please. We want to sort this out for you asap.




Many Thanks
Caroline Calderwood
_____________________________________________________________



i confirmed the address
well ill expect your notices about my boots
Thanks for your help

 

if you want to contact me

im using hotmail

andy_punk23@hotm...
or
carlosmoises_@hotm...

 

And yet another one


Degothia
Newbie
16. September 2007 @ 10:23 Link to this message Report an offensive post
Hi! I'm Rickard from Sweden. I'm also been ordering clothes from Phix and I havn't get any answers when I am sending e-mails. I hope Caroline is reading this and lets hope somebody is answering me!


My Order History


Order Number: 1116 Order Status: Pending
Order Date: Friday 31 August, 2007
Shipped To: Rickard Andersson Products: 2
Order Cost: 159.62EUR

Payment Details

Item Price: 159.62 EUR
Total: €159.62 EUR
Order Description: Phix Clothing
Item/Product Number: Funky Black Retro Jacket , Retro Leather Jacket in the style of Noel Gallagher
Buyer: Rickard Andersson

 

Hello Gwendolin,

I have already spoken to Rickard and sorted the enquiry.

Thanks anyway.

 

what wholesale sources does phix use their clothes are so cool i want to sell them too i've been all over looking for their types of sources but they're either incomplete with their products and low quality i have one sorce but i can't find what i'm looking for i know sohos has wholesale and AY&P but they just drop the price $5 from retail

 

to make it publicly aware,

i have not received a reply to my last email to caroline asking for a address to send my jacket back too...because the jacket was far too big (for what was labled a small)

ive sent this email to her today..

i expect a reply soon

"i spoke to you a while ago asking if i can return the jacket you sent me because it is too big.

you said that was fine but have not replyed to my previous email when i asked for the address i should send it too

as well as this what assurences do i have i will receive my jacket since it took you a year to send my last one.

James.

(this time i expect a reply and will also post on the forum - u know which one)"

 

Guess what folks, they should NOW have a phone number

 

Yeah they have that number now! It's three yanks on the string. The English-Spanish menu is a bit complicated!

 

Damn... I've orderd a Beatles Military Jacket two days ago. But what should I do if I don't recieve it? I paid with PayPal, is there any chance that I can get my money back if i don't get the jacket?

Thanks!
/Oscar

 

I received it 5days after the last mail saying i would receive it in 6-7 days. Cheers! It's damn cool you know! Worth all the waiting!
Rock on kids!

 

Hey Again!

A little update from my case, today I recieved an answer from "Caroline".
And she said that "royal mail have been on strike since Thursday" and that they will send my jacket today. Is this true or do they tell everybody this?

/Oscar

 

01603 666448.

Don't post here. Just ring us. This is the Phix Clothing help line.

Any problems call us!!!

 

Heres something that was posted in my shoutbox, I cannot confirm if it's genuine though but the poster is a well known member

Keep up the good work.. Phix have been mentioned on BBC Radio Norfolk consumer advice programme, so something is starting to happen in that direction.

 

Keep up the good work?

Gwendolin please when are you going to give this a rest?

You just keep going on and on and seem to feed and get a kick out of another dissatisfied customer.

Like I have said to you before it is pretty hard to guarantee that every item arrives. We send items all over the world so things can get lost. When you type in Phix Clothing on google this thread comes up 2nd so it is pretty hard for a customer who has had a delay not to find this thread and panic....... For example Osari a few days ago

YES we did have a problem around a year ago but just let people contact our telephone number.

I have said this before too. ALL OUR CUSTOMERS ARE PROTECTED BY PAYPAL SELLER PROTECTION SO IT IS IMPOSSIBLE FOR US TO KEEP SOMEONES MONEY WITHOUT SENDING THEIR ORDER!

 

As you can see i dont get my boots, ive been
waiting since july 17 and today is october 14
waiting 4 months with hope and patience but
now im sad and so fuc*kn angry sorry but i dont have
the words to explain my feelings
they stole me 150 bucks and now i dont believe
in internet

THANKS PHIX CLOTHING YOU ARE A FRAUD





17 july


________________________________________________________________
Date Ordered: Tuesday 17 July, 2007

Products
------------------------------------------------------
1 x Leather Winklepicker 3 Buckle / Zip Black Shoes () = $129.86
Foot Size 10
------------------------------------------------------
World Zone Rates (Shipping to United States:  (calculated by price)):
$19.08
Sub-Total: $129.86
Total: $148.94





AUGUST 20


From : Phix Clothing <enquiries@phixclothing.com>
Sent : Monday, August 20, 2007 7:24 AM
To : "Andres Marroquin" <emailremoved@ILUVLOCrg>
Subject : Contact from Phix Clothing: this is outrageous!(Urgent)

Tracking: this is outrageous!

hey guys well theres a big problem
i orderd a pair of boots about a month ago
And i know i live in the us in california so
it must take a while but its a
month already thats put rageous!
they cost me 150 bucks
and i need th eboots or the money cause you alreayd got the money from the
account so please
let me know whats up!

Full Name: Andres Marroquin
E-Mail Address: emailremoved@ILUVLOCrg
Telephone Number: *********




SEPTEMBER 11


From : Caroline <caroline@phixclothing.com>
Sent : Tuesday, September 11, 2007 6:26 PM
To : Andres Marroquin <emailremoved@ILUVLOCrg>
Subject : Phix Clothing Order


Hello Andres,
I understand you have not received your order yet.
Thanks for letting us know and I am sorry
that there has been a delay in your receiving them.
Please could you confirm your full postal address please.
We want to sort this out for you asap.

Many Thanks
Caroline Calderwood
caroline@phixclothing.com
http://www.phixclothing.com



OCTOBER 14

NO MONEY, NO BOOTS,




SOMEBODY DO SOMETHING WITH THESE PEOPLE
I CANT DO ANYTHING IM SO FAR
BUT DONT LET YOUR MONEY GET STOLEN



if you want to contact me