I just recieved my brand new Dell XPS M1710, and there is a problem already! When I go to shut down, the computer has to end approximatley 15 processes before it shuts down (so frustrating!). Some of the things it says it must end are: MB_Dummy Window, CLREngine3 Dummy Window, Helper MSgListnerWnd, hpqtra08.exe, CiceroUlWindFrame and explorer.exe. I have done every scan I can think of and I don't seem to have a virus. Can someone PLEASE help me. This is my hijack this log: Logfile of HijackThis v1.99.1 Scan saved at 6:48:03 AM, on 2/7/2007 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.5730.0011) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Intel\Wireless\Bin\EvtEng.exe C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe C:\WINDOWS\system32\CTsvcCDA.exe C:\WINDOWS\eHome\ehRecvr.exe C:\WINDOWS\eHome\ehSched.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe C:\WINDOWS\system32\nvsvc32.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe C:\WINDOWS\system32\HPZipm12.exe C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\WINDOWS\system32\dllhost.exe C:\WINDOWS\Explorer.EXE C:\PROGRA~1\TRENDM~1\INTERN~1\PccGuide.exe C:\WINDOWS\ehome\ehtray.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe C:\WINDOWS\stsystra.exe C:\WINDOWS\eHome\ehmsas.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe C:\WINDOWS\system32\Rundll32.exe C:\Program Files\Dell\MediaDirect\PCMService.exe C:\DOCUME~1\CHELSE~1\LOCALS~1\Temp\clclean.0001 C:\WINDOWS\system32\rundll32.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe C:\Program Files\HP\HP Software Update\HPWuSchd2.exe C:\WINDOWS\System32\DLA\DLACTRLW.EXE C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\NetWaiting\netWaiting.exe C:\PROGRA~1\Intel\Wireless\Bin\Dot1XCfg.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe C:\Program Files\Dell Support\DSAgnt.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Microsoft ActiveSync\wcescomm.exe C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe C:\PROGRA~1\MI3AA1~1\rapimgr.exe C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe C:\PROGRA~1\WIDCOMM\BLUETO~1\BTSTAC~1.EXE C:\Program Files\HP\Digital Imaging\bin\hpqimzone.exe C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE C:\Program Files\Trend Micro\Internet Security 14\TMAS_OL\TMAS_OL.exe C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\WINDOWS\system32\WISPTIS.EXE C:\Program Files\Internet Explorer\iexplore.exe C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe C:\Documents and Settings\Chelsea Garretson\My Documents\HijackThis_v1.99.1.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0070126 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.wcsu.edu/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com/ig/dell?hl=en&client=dell-usuk-rel&channel=us&ibd=0070126 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://desktop.google.com/uninstall-feedback.html?hl=en O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\System32\DLA\DLASHX_W.DLL O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NVHotkey] rundll32.exe nvHotkey.dll,Start O4 - HKLM\..\Run: [IntelZeroConfig] "C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe" O4 - HKLM\..\Run: [IntelWireless] "C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe" /tf Intel PROSet/Wireless O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [CTSysVol] C:\Program Files\Creative\SBAudigy\Surround Mixer\CTSysVol.exe /r O4 - HKLM\..\Run: [MBMon] Rundll32 CTMBHA.DLL,MBMon O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 14\pccguide.exe" O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\MediaDirect\PCMService.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime O4 - HKLM\..\Run: [VoiceCenter] "C:\Program Files\Creative\VoiceCenter\AndreaVC.exe" /tray O4 - HKLM\..\Run: [UpdReg] C:\WINDOWS\UpdReg.EXE O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe O4 - HKLM\..\Run: [DLA] C:\WINDOWS\System32\DLA\DLACTRLW.EXE O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKCU\..\Run: [ModemOnHold] C:\Program Files\NetWaiting\netWaiting.exe O4 - HKCU\..\Run: [SetDefaultMIDI] MIDIDef.exe O4 - HKCU\..\Run: [OE_OEM] "C:\Program Files\Trend Micro\Internet Security 14\TMAS_OE\TMAS_OEMon.exe" O4 - HKCU\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe" O4 - HKCU\..\Run: [Creative MediaSource Go] "C:\Program Files\Creative\MediaSource5\Go\CTCMSGoU.exe" /SCB O4 - HKCU\..\Run: [Uniblue Registry Booster] C:\Program Files\Uniblue\Registry Booster\RegistryBooster.exe /S O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Bluetooth.lnk = ? O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O11 - Options group: [INTERNATIONAL] International* O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204 O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1170217362851 O16 - DPF: {D4F3F795-7712-4D92-91DF-AEB055D8AC73} (Invoke Solutions Compatibility Test Control) - http://rms2.invokesolutions.com/events/bin/comptest/4.1.0.34000/MILiveCompTest.ocx O16 - DPF: {D8AA889B-2C65-47C3-8C16-3DCD4EF76A47} (Invoke Solutions Participant Control(MR)) - http://rms2.invokesolutions.com/events/bin/media/5.1.3.1429-3.0.0.7207/MILive.cab O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe O23 - Service: Creative Labs Licensing Service - Creative Labs - C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\EvtEng.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: iPod Service - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: MSSQL$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe" -sMICROSOFTSMLBIZ (file missing) O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe O23 - Service: Intel(R) PROSet/Wireless Service (S24EventMonitor) - Intel Corporation - C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe O23 - Service: SQLAgent$MICROSOFTSMLBIZ - Unknown owner - C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlagent.EXE" -i MICROSOFTSMLBIZ (file missing) O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe O23 - Service: Intel(R) PROSet/Wireless SSO Service (WLANKEEPER) - Intel(R) Corporation - C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
Not being a log reading wizz myself, I had a look around and got these links to a couple of tutorials. http://www.bleepingcomputer.com/tutorials/tutorial42.html http://www.tomcoyote.org/hjt/ Good luck.
Thanks but the tutorials weren't much help. It seems like my log file is fine. I dont know why the computer won't just shut down without having to end all of these processes. Anyone have any insight?
Hi, You could try running msconfig (click start menu, run, type msconfig) go to startup tab and stop some of the crap that Dell has obviously checked on there to launch at startup and run in the background. Things like iPod service, iTuneshelper can be unchecked. Obviously don't stop your sondcard or graphics card from running. Then click the services tab and then click hide microsoft services and have a look at what remains and see if there is any crap. See how you go, if you have trouble by turning something off that you shouldn't have, just go back in and turn it on again. M
You can try uninstalling the programs you don't need. It might even give your computer a speed boost. Brand name computers tend to have too much unused programs installed (for money of course). So you can uninstall some of the unused one. Another way to go is getting a software like TuneUp Utilities and use its start up manager. Block programs that you don't want to start automatically at startup and that's it. You don't have to shut them down when you're shutting down your computer because they were never started. Hope this help!
did this start doing this just the other day? and before the system was working fine? just do a system restore to the day before you started having your problem, that should solve your problem
