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Problem computer won't recognize portable hard drive

Discussion in 'Windows - General discussion' started by kookie56, Mar 31, 2020.

  1. kookie56

    kookie56 Regular member

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    I used a portable hard drive with my Dish Hopper.
    Now I have cancelled my account and I can't get my PC to recognize the portable hard drive so I can reformat it.
    Does anyone know how I can get my PC to recognize so I can reformat the portable hard drive?
    If this is the wrong forum, please let me which one would be the correct one.
    Can you help?
    I would appreciate any help.
    Thank you
     
  2. ddp

    ddp Moderator Staff Member

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    what windows are you using & did you try disk management in control panel under administrative tools?
     
  3. kookie56

    kookie56 Regular member

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    I am using Windows 10 v.1909
    Yes. It does show up, but when I right click on it, there is only properties or help to click on
     
  4. ddp

    ddp Moderator Staff Member

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    so no other drives including unknown except your drive(s) is seen there, correct?
     
  5. kookie56

    kookie56 Regular member

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    Only my main things, like C,D, and E.
    I see it listed, but can do nothing but look at properties or help.
    I have contacted the company I got the portable hard drive from, but have received no answer.
     
  6. ddp

    ddp Moderator Staff Member

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  7. kookie56

    kookie56 Regular member

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    I will try this. Thank you for your help. I will let you know if it works
     
  8. kookie56

    kookie56 Regular member

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    I tried. and now it gives me choice:
    convert to GPT, properties, and help.
    What should I do now?
    Should I just continue?
     
  9. ddp

    ddp Moderator Staff Member

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    no problem. make certain you select the external hd not your computer drives or you'll loose all your info on that drive. go gpt
     
  10. kookie56

    kookie56 Regular member

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    I will try it tomorrow. Thank you
     
  11. kookie56

    kookie56 Regular member

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    I converted to GPT and now it is has "New Simple Volume" listed instead of GPT.
    Should I click on it?
     
  12. ddp

    ddp Moderator Staff Member

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    yes
     
  13. kookie56

    kookie56 Regular member

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    Thank you. It worked!
    I now have access to my 5 TB Portable Hard Drive.
    I would be very upset if I would lose this.
    I really appreciate you taking time out of your day to help me.
    Thank you, again
     
  14. ddp

    ddp Moderator Staff Member

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    no problem, teach & learn.
     

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